Misafir Kullanıcı
1 Mart 2024
Having stumbled on this hotel late (as we were not going to the Rebellion Festival this year) it was far more costly than the average B&B, but having said that, for Winter Gardens etc fantastic location and if you visit the website, you kind off get the feeling for the place so we thought why not ! Firstly, when we booked (in 2021 on ***********) it was clearly B&B, with the hotel advertising very appealing breakfast boxes which makes a welcome change from four days of the std fry up (not that there is anything wrong with that) also, the hotel looked to sport a lovely little bar and lifts to higher rooms which again was fantastic. However, my issues started when the Sunday before we travelled (we went Thursday-Sunday checked out 10am Monday morning) I contacted the hotel regarding parking, which they duly obliged (and later re-funded me back as I had to get the train down in the end) and after I enquired about the breakfast I was told that is no longer available. At no point did they contact us prior to this to inform us and at no point did they offer to reimburse us with the cost. Upon arrival, pleasant enough etc got checked in and we were on the top floor (the Queer room) which was fine, however the lifts were out of order (again no mention of this prior to arriving) so hauled our cases upstairs to the room. The 1st issue was the room (nice large comfy bed, lots of space) absolutely reeked of cigarettes, initially we thought this was because the room may have been directly under the smoking area , but after closing the window to stop the stench, we found that this was not the case. The smell in the bedroom area eventually went but it was particularly bad in the bathroom and despite our best efforts, the smell lingered all through our stay and was not pleasant. The other issue with the room (or house keeping) was a filthy towel, covered in someone's make up was left folded for us to use, we decided to leave to go out and presented it to the guy on the front desk who apologised and would have it replaced. We then proceeded to the bar where ........ you guessed it, they were not allowed to serve alcohol due to licensing issues, again, we were not informed of this at any point until we asked for a drink. They did mention that tea and coffee was available free (as it is in the rooms) and there a handful of muffins in a basket to have. Whilst it did spoil our stay somewhat, I feel as though I cannot totally slate the hotel because clearly there are some issues there (I did see other people complaining about things too) and I believe that if it was all on spec, as previous reviews then I would have no issues giving it 5 stars, however I am basing my review on my experience. The décor is great, nice look to it all and clearly it has some serious investment and I do so wish it all the success in the world and hope that it all gets sorted out
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