Maes Manor Country Hotel

Very friendly staff especially the person in charge think his name was sam very friendly and offered anything to help place was lovely and clean and the food was incredible too. Made it a very good day and everyone seems to be enjoying them selves too! All round brilliant place

The team at maes manor were absolutely fantastic, from the night before the wedding booking myself and around 20 other family guests in for dinner last minute to the smooth running of our wedding day. No problem was too big or too small. We had a perfect day and our stay was enjoyable.

The room was outdated, room was very dusty and dirty. The duvet and pillows where very itchy it was very cold in the room, the view wasn't nice at all. There was hardly no staff about at all. Came home very unwell from staying there. The hotel smelt of smoke we decided not have any food there as there wasn't much and it was expensive.

My wife and I attended a wedding (6/09/24) at the Maus Manor. We were met by beautiful grounds, a grand house and friendly staff. The wedding service was superb. We ended up booking a room at the manor instead of opting to go to 11 mile away Premier Inn. What a terrible mistake…!! We paid £95 for one night. The room on entry (at the outside block) was dreadful. Tired, dated and very small. But worse was to come. The TV would not switch on. The radiator, apparently on a timer, was pumping out heat that made you feel stuffy. I phoned reception to complain ‘Oh, it’s the remote. Could you bring it to reception?’ Braving the rain, my wife took the remote to the desk. On returning, still no TV function. I phoned again. Someone would get back to me. No one did. I phoned again, now feeling a little frustrated because our time for relaxing before the wedding night party was being taken up with room issues. ‘There must be a switch somewhere?’ Asked reception. No, no switch! It suddenly occurred to me that it must be a fuse box issue as none of the sockets were working. Eventually, they agreed to contact their call manager/maintenance man. He arrived, friendly, but full of excuses. Couldn’t get the TV to work, room would cool down after 10pm etc. I decided that I would not drink, we would attend the party for an hour. Then I would drive back to Bristol. I attended the reception desk after we packed, and asked for my money back. They didn’t quibble, and to be fair to the friendly, embarrassed staff they returned my card payment (which could take up to 5 days, so I hope they will?) But to my utter surprise, within minutes they handed over room 45 (Our dreadful room) to another wedding guest?? They couldn’t have returned to the room to address the problems, or inform the guest of those issues already surely..? I suppose the Maus Manor staff were relying on guests to be too drunk to notice or care? Don’t get me wrong, the rooms in the main house might be beautiful. We will never know.

Only went for Afternoon Tea. Amazing selection. Guy serving was very polite and helpful. Chef even popped In to make sure everything was okay. Great! I phoned prior to request plain ham sandwiches (I'm super fussy) and this wasn't a problem.

We had double twin room, not much to it but beds were comfy and the room as clean. Could have done with one or two more plug sockets. The main issue we had was the heat in the room! We were located at the back of the hotel and checked in during the evening, therefore the sun was directly outside our room shining through the window! We opened every window possible and the heat was literally unbearable! I had to reapply my make up 4 times because I was sweating so much. It would have been helpful to have a fan in the room. Thankfully we were not in the room long and it became cooler once night came. Also our TV seemed unable to pick up satellite signal. Other than that no other issues. Breakfast was nice, a small cooked breakfast buffet and cereal, fruit, tea, coffee and juices were available.