Misafir Kullanıcı
12 Mart 2022
Good points. Nice swimming pool area. Has a gym/fitness room albeit limited. Mainly cycle and running machines. Staff polite and friendly. Rooms spacious and clean. Beds ok. Medium. Reasonable location. Staff tried to help next day with some room problems. Bad points. Rooms. No water in room. No mini bar. Showers cold first night. No welcome drink or anything on arrival after 24 hour travel. And nothing in the room. You literally couldn’t even buy any water in the room if you want it. No kettle, no mugs, no tea coffee. No anything. No shower gel. Shampoo only. Only 1 toilet roll. Only two towels. Fan not work in bathroom. Headboard literally degrading and falling apart. Two gin and ginger beers at bar in pool. £22!!!!! Uk money! Hotel 3 star maximum but with benefit of facilities like indoor pool and fitness room. Poor English or none by most staff. ( I understand maybe you could argue I should be speaking Spanish to come to a Spanish-speaking country. But this is the capital of Colombia and a tourist destination ) Room needed redecoration and maintenance. No instruction book ( where everything is etc ) Overall, for the money we paid its an okay hotel because it’s clean and has a fitness room, reasonable location and a nice pool. But some basic things really let it down like no water or tea or coffee facilities in the room. No mini bar. A greeting drink when you come in from a long trip would have made a huge difference and would all help. Personally, because these basics are missing, I would not stay here again.
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