Hyatt Place Rouen

This is a beautiful building and hotel, the staff are friendly and helpful, and the rooms are pristine. The location overlooking Rouen is another nice benefit. I highly recommend the hotel and, at the price, it is a great deal for such a nice building and location.

This hotel is beautifully renovated, and newly opened when we visited. It’s situated a short way outside Rouen, but the city is easily accessible by bus (outside the hotel) or taxi. Rooms are comfortable and well appointed, and any shortcomings will no doubt be sorted as time goes on eg nowhere to put the soap by the sink. We had two main issues during our stay. Firstly, the staff were not trained sufficiently. We had problems in paying for a drink at the bar because there had been a staff change. And there was no-one to welcome us, nor in charge at breakfast. We had to go to Reception to get someone to look at the toaster which hadn’t been set up for use and to get tongs for handling bread, pastries etc. Not acceptable in a hotel of this class. There were also two false fire alarms during our stay - one around 5am and another two hours later at 7am. The first alarm was handled well - we all got up & mustered outside whilst the (sole) staff member on duty sorted things out. At the second alarm, we got up again, and headed for the fire muster point only to find the hotel operating as though nothing had happened. We asked at Reception, who told us it was another false alarm. Could they not have let us know in some way, and at least apologise? All in all, a very nice hotel but not a good experience.

This is a Wonderful stay in new hotel. We have dinner at the hotel and the food is amazing. They have been using local produce and the service is excellent. Vincent is particularly helpful in explaining the dishes. The chef has done a great job for the dinner and breakfast.

Horrible lumière blanche toute la nuit alors que j’ai réservé une chambre standard ils m’ont mis une chambre pmr. L’Accueil est non professionnel, elle me dis que les standard sont toute pmr, Aucun geste commercial. Je n’ai pas dormis de la nuit. L’impression d’être en garde à vue

Très bon séjour Une équipe souriante, serviable et bienveillante Les chambres sont simples et agréables Le restaurant très bon Les soins du spa très bien Deux bémols, le vestiaire du spa exiguë et 20€ la nuit de parking c’est bien plus cher que tous les hôtels de la ville

Een heerlijke schone en goed ingerichte kamer. Hotel is verbouwd in een oude school gecombineerd met mooie nieuwbouw. Vriendelijk en behulpzaam personeel en eten van goede kwaliteit. Mooie parkeergarage. Ideaal hotel als je op doorreis bent