Hyatt Place Rouen

This is a beautiful building and hotel, the staff are friendly and helpful, and the rooms are pristine. The location overlooking Rouen is another nice benefit. I highly recommend the hotel and, at the price, it is a great deal for such a nice building and location.

This hotel is beautifully renovated, and newly opened when we visited. It’s situated a short way outside Rouen, but the city is easily accessible by bus (outside the hotel) or taxi. Rooms are comfortable and well appointed, and any shortcomings will no doubt be sorted as time goes on eg nowhere to put the soap by the sink. We had two main issues during our stay. Firstly, the staff were not trained sufficiently. We had problems in paying for a drink at the bar because there had been a staff change. And there was no-one to welcome us, nor in charge at breakfast. We had to go to Reception to get someone to look at the toaster which hadn’t been set up for use and to get tongs for handling bread, pastries etc. Not acceptable in a hotel of this class. There were also two false fire alarms during our stay - one around 5am and another two hours later at 7am. The first alarm was handled well - we all got up & mustered outside whilst the (sole) staff member on duty sorted things out. At the second alarm, we got up again, and headed for the fire muster point only to find the hotel operating as though nothing had happened. We asked at Reception, who told us it was another false alarm. Could they not have let us know in some way, and at least apologise? All in all, a very nice hotel but not a good experience.

This is a Wonderful stay in new hotel. We have dinner at the hotel and the food is amazing. They have been using local produce and the service is excellent. Vincent is particularly helpful in explaining the dishes. The chef has done a great job for the dinner and breakfast.

Plaisir de partager un moment entre amis ou en famille. Restaurant très agréable et calme, plats bien cuisinés et choix. Le personnel est à l'écoute et disponible. Magnifique endroit avec vue imprenable sur Rouen. Parking à disposition.

Hôtel pas à la hauteur de son nom Parking hors de prix, accès à la piscine froide payant, pas de machine à café dans les chambres. Pour un hôtel avec spa pas de peignoir ni chaussons dans les chambres Soin réservé en presentiel pour une heure et l’esthéticienne a noté 30 mns.

Très belle expérience une vue magnifique un dîner très bon ambiance chaleureuse grâce à l accueil du personnel Très beau jardin À recommander Ne pas hésiter à aller dîner ou prendre un verre sur la terrasse………………………………………………………….,,,..,,.