Stayed 3 nights in Ocean View Suite. 1st and 2nd half felt like two entirely different hotels.
Do NOT stay on LEFT side of hotel (esp. rooms above Ocean Club restaurant). Above the restaurant is clearly an older building (no elevator, but only 3 floors); room was dated, they covered broken tiles with a small rug, bad outlets, and there's a rooster farm to LEFT side of hotel which was nonstop noise. We immediately asked to switch at check-in but unavailable. They agreed to switch us to RIGHT side the next day, so we stayed 1st night based on that. Roosters were nonstop from 2pm check-in until evening, and then started again at 3am. And yes, noise goes straight through the walls so you hear them all night and all day. The hotel also plays house/club music from 8pm til 10-11pm so you'll hear directly in your room as well.
Unfortunately, they mixed up our room change on 2nd day... staff did make an effort to switch us to suite instead, but it's further back and does not have oceanfront patio. After a very disappointing amount of hassle and delay, we switched to Ocean View room on right side of hotel. New room was much newer, better facilities, clean, and no noise/great balcony privacy. Respect the local rooster vibe, but at that price point Ocean Club should really make customers more aware of the inconvenience that will result during the stay. Otherwise, if you're stuck on the left side it's a waste of money and could ruin your stay. 2nd half was fine, but first 36 hrs of our trip was wasted and they refused to negotiate/partial refund. Best to confirm your specific room in advance to avoid all the headaches; RIGHT side for the win.
Side notes:
- Nice rooftop infinity pool
- Breakfast buffet with standard spread; polite wait staff
- Poolside ground floor rooms looked nice, though no privacy on pool access room balconies
- Stable wifi, worked fine for ongoing zoom/work calls
Çevir