Best Western Grand Hotel Francais

The hotel is situated in an ideal area close to many shops, restaurants and tourist attractions. Be aware that you cannot park outside the hotel. It is best to contact the hotel and ask for the name of the parking garage that you can get a discount to park in. The room is a good size and our balcony had a decent view. The bed is very comfortable and the bathroom is well-appointed. Toothbrushes and other hygiene products are not available in the room. The value for money is quite good, considering the location. The staff is very polite and helpful.

Pleasant stay. Location is superb, walkable to most attractions, shopping areas. Wonderful stay!

酒店大堂很有歐洲風格，就是房間比較小，電梯也小，估計來個胖子一個都困難。走路去市中心的各個景點都不遠。酒店處於步行區，小車不能進入，打車要走點點路。

位置非常好，早餐豐富好吃

Small, charming hotel in the midst of everything: opera house is 5 minute walk toward the river, Cathedral and Town Hall about 7 minutes in opposite direction and it’s between two major shopping streets. The receptionist was wonderful from check-in on —- even loaned me an umbrella when it started to rain. Hair dryer cuts off every 30 seconds (safety feature) but then starts again after a short wait. Would stay there again.

I booked this hotel for my vacation from 20 to 26 of October. 12 October hotel charged 220 EU from my bank account without any notification. I read hotel rules and found only 1, that hotel will charge money after 18 of October if you want to cancel reservation. Hotel charged money early, without my approval and doesn't want to return it. Save you mental health and time, and skip this hotel!

What a superb hotel this is! The staff are the friendliest we have ever experienced and always smiling and happy to help with anything at all. Room perfect and clean and quiet. In house cocktail bar “Casa” is sublime as is the mixologist Pierre. So helpful even with bespoke mocktail creations. Unlimited fresh water (cold or ambient or sparkling) available on tap and fresh pastries complimentary throughout the day too. Location is fantastic, just a few steps from the main streets and along a quiet elegant side street. We loved it and would most definitely recommend this hotel.

Overall hotel justifies 3star status. Small 35? Rooms. I stayed in ' comfort room ' which reflects it's price ( cramped, bit musty odour) cheap shower facility. Had to ask for shower towel Usual lack of English TV channels. No coffee sachets. Staff pleasant and helpful. Good location to explore city Not sure whether would stay again or try alternative.

The location is fantastic and the staff go above and beyond in providing insider information on restaurants, attractions, and activities. Rooms spacious, clean, and comfortable. Highly recommend for your visit to beautiful Bordeaux!