Roving04922251974
17 Temmuz 2023
We arrived here and were welcomed, Room fine, breakfast fine. booked for three days. Then we were approached by an infuriated lady manager, who said that we had booked only for one person, not my wife and i both. I looked at my *********** confirmation and saw my name followed by "double or twin room, /for two adults, so I thought that was correct. But in smaller print it did say, one guest, a mistake of mine and mine only. first time in a hundred hotel bookings. BUT --- the lady concerned went off her head, and waving her arms and gesticulating, loudly accused me of being crooked. Would NOT listen when I was standing there offering to pay any balance, with card in hand. WOULD NOT LISTEN even after I apologised...in italian. went away, told me NOT to speak to her, and not to came back. I sat at the reception desk for over an hour waiting to pay. NOW ...I'm human and make mistakes but own up to them ...BUT!! No-one accuses me of being a crook. No--one. Be careful if you deal with this clearly distrubed person, she is obviously infallible, never makes mistakes of her own, and if YOU dare get something wrong......you're dead meat. Foul abuse.
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