Premier Inn Braintree (A120)

Whilst we would like to compliment the staff on being friendly and helpful with each of the incidents that have occurred. It was somewhat disappointing we had to endure these problems. Positives were location as we were attending a local sporting event and comfortable beds. Negatives in summary • We had issue with the bathroom sink not draining and were given scissors to force it so would drain. • We had an issue with the main lights not working properly and if left on would flash throughout the night. Maintenance did fix this. • No record of breakfast bookings • The toilet flushing issue so had to hold handle against the wall to flush • Card machine not working so had to pay cash for breakfasts.

The room and the corridor was smelling of medication/like an hospital ward and there was mould on the bathroom tiles. It was really bad that I could breath in the room, my wife and I didn't stay more than 3 minutes in the room. I had to book a new hotel elsewhere as my health was more important than money.

I visited here for a work trip recently and I was really impressed with this hotel. The room was very clean and the welcome card with a little treat was a lovely touch! Breakfast was excellent and the staff were all very friendly. I will definitely be staying again when I am next in the area for work.

Mattress was amazing had a brilliant night sleep. Breakfast was good had plenty of choice some of the hot food was on the cooler side. No iron in the room which would be good for travellers. Overall good experience a perfectly good room for one night.

Load of noise all night from possibly a fan underneath the room we stayed in. Complained to reception who told me to take it up with head office via website. Did so and have heard nothing!

The hotel was chosen for a weekend wedding celebration and it was close to the venue. Based on price and location. We checked in after 11pm and this was all fine with very friendly staff. No issues with the room but little cobwebbed in places. Otherwise clean and comfy. Love that the restaurant (Brewers Fayre) had outdoor and indoor play area as the kids loved this.

We stayed at the hotel as it was near the venue for a wedding we attended. It was clean and the beds were comfortable - everything we have come to expect from Premier Inns. Cooked breakfast was brought to us which was nice - there was still the same choice and we could have as much as we wanted. My Mum has mobility issues and was very pleased with her room, though the doors to our adjoining room were very heavy. But that was only a small ****** in a very pleasant two night stay. We ate our evening meal in the pub over the car park - excellent food but very slow service.

Was staying here for two nights but due to the weather our plans changed and ended up staying for one night. The whole property is very dated amd needs refurbishing inside and out. Our room was very hot, bed was on the small side. Bedside lamps were very loose, bathroom floor by the sink dipped as though there was a hole underneath the laminate flooring. Was suprised to see a shower curtain rather than a glass shower door panel. The outside of the property looked grubby. Won't be staying here again.

The room was comfortable enough but had a very tired feel. The bathroom had corrosion and what looked like mould on the shower panel. We had traveled a long way so didn't make a fuss that night. When we did explained it to the reception they offered us another room but we were on the way out anyway. The saving grace was the staff (it felt like they cared) and the breakfast (just perfect and, again, the staff were brilliant). Hopefully the place will be refurbished before we go back again.