Namesti Svobody, Brno Yakınlarındaki Oteller

We had booked a room for three adult people. When we got there, there was only one prepared bed with only one duvet! We talked to a woman in the reception, and it is by far the worst hotel service we have ever experienced! At this point it was almost midnight and the response we got was that she did not know where the bedding and sheets were kept. She had us follow her and after a while she found only one duvet and one sheet for this duvet. She handed it to us like so, not prepared, and when asked she said to us: “Does it look like I do that type of work here?”. After this we went back to the reception as this was completely unacceptable treatment from a receptionist at a well known hotel chain. She was not solution oriented AT ALL. She told us there were not any other available rooms. She never apologized. She would not give her full name , and said that she was quitting her job here. She told us she hade never been in this type of situation before. She told us she had no one to ask for help and that the people who work here during the day, and who would know where the bedding we needed were, were not here at this time of the day. She told us she was not hiding the bedding from us, that she sincerely did not know where it was. We did not get the room prepared as we had booked it. She even asked us what WE (!!) thought she should do. She said that the only option she saw was to give us back our money and that we could leave the hotel, at 00:30 at night (!!!!). Outrageous!!! We were all so dumbfounded and shocked by this completely unacceptable way of treating your clients that we absolutely considered to pack up and leave. After some time of talking and being dumbfounded by this TERRIBLE service she suddenly said the she could separate us and give us one more room. We accepted this and that was it. We are going to take action after this and call the director of the hotel and tell him about this experience. This is the absolute worst service experience we have ever experienced. COMPLETELY UNACCEPTABLE! And SHOCKING as this is a known hotel chain with great reviews! I am still lost for words, as I also was after talking to that terrible employee with no service skills to say the least.

Modern hotel, quiet rooms, great breakfast, and VERY close to the downtown squares. What more can you ask for? Staff was helpful with any questions we had. If I had the opportunity to travel to Brno, again, we would definitely stay here! Thank you for a wonderful experience.

First of all, an exceptional hotel in Brno near the center!! One of the most beautiful experiences, thank you very much! We were celebrating our birthday with a friend and the staff was so kind that they prepared a bottle of wine and rose leaves for us in our room. It was really wonderful and we thank you very much!!!! The breakfasts are absolutely amazing, there is so much choice that we didn't know what to choose first. The staff at the reception were very nice and friendly, they helped us in everything and gave us great tips on where to go to see all the beauties of Brno!

We are a family of refugees from Ukraine. Upon arrival in Brno, we were lucky enough to spend a week in this lovely hotel! We had a cat and a dog with us, and fortunately, pets are allowed at this hotel. The rooms are very clean, comfortable and spacious. There is everything necessary for a comfortable stay. Very large and comfortable beds, huge TV, balcony, bathroom… Delicious breakfasts and not only! But especially we want to note and thank the staff of the hotel. Absolutely all very polite and nice people! Waiters, maids, administrators, managers. Everyone! Separately, we want to thank the general manager, who helped us several times in solving some issues. The receptionist girl who helped organize transport for us. The waiter who always smiled and treated the kids (and us) with goodies. You all are super! Thank you a lot! We really hope to live in your hotel again, but not as refugees, but as guests. :-) Prosperity to you and all the best!

Nice location with a nearby tram that gets you to the old town in 10 min. Špilberk castle can be seen from the balcony. Free parking on the street. Good dinner menu on Christmas at the restaurant.

The hotel is located in a very quiet location well communicated from the city center. I personally expressed an unspoilt idea of the decoration of the famous battle under Slavkow. The next advantage is very delicious regional breakfasts with the panorama of Brna in the background. Thanks to the competent staff and the extremely nice and professional service, the guest can really feel at home. I recommend this hotel to any traveler across Morawa.

The hotel itself is fine. The room was large and comfortable with a kitchenette. It is pretty clean. Staff were kind and helpful. It was good value for what you get. Fine for a short stay. The area is a bit run-down, but acceptable, and felt safe. It is well located for the city centre by foot or by tram.

Room 002. At the back of the property, on the ground floor, looking out over the carpark. Whilst a room overlooking the street may have been nice, I was only sleeping in the room as I was on a business trip and out all day. Rather surprised there was no tea / coffee / kettle in the room facilities in the room. Despite hanging my towels in the radiator every day, they were changed for fresh everyday... The room was quite dim, being as the window looked out onto the carpark and was surrounded by other 4 -and 5-story properties. The furniture was a little ”old” and warn, and the wardrobe needed a firm push to close. There was also a mildly damp / musty smell in the wardrobe... I got the feeling that Rm002 was an overflow room and not used that often as it was not on a oar with the phots of other rooms that I had seen on line prior to booking! However, the breakfast was good, the reception staff excellent and the location very good. Good bars / restaurants close by and only a 10-minute walk from the centre of Brno, World I stay again? Yes, for the location, but I'd ask NOT to be in Rm002 but to be in one of the upper floors. WARNING - Taxis: Got a taxi from the Railway Station to the hotel. Hailed at a rank etc etc. Charged CZK 500- for the trip which was excessive. No meter in the cab, cash only and no receipt... The cab that the hotel ordered for me to take me back to the station was CZK 200-, accepted card payment and gave a receipt. That is not a reflection on the hotel but be aware!

The hotel is very big and the environment is very good. I thought the hotels in Brno were very cheap, but I didn’t expect it to be more expensive than Prague. It costs 120 Euros a night, but the breakfast is very rich, and it’s cheaper to call Uber when you go out.

I was a little sceptical with the lack of reviews but there is no need. The staff were very friendly. My dorm was clean and had lots of space, it even had a sofa. The common area is almost non existent, consisting of two tables so it is difficult to meet anyone outside your room if you are into that. It was very quiet which was nice for me so it if really personal preference how busy you want your hostel to be. The beds were comfortable with the privacy of a curtain which was nice except my bunk was a little squeaky. The bathrooms were clean and the shower was good. The safe was large but not enough to fit an entire rucksack. It was nice that the safes provided a rain and hangers to hang clothes up. It is very central, about a three minute walk from the train station and I’ve minute walk to the Main Street. Overall I would definitely recommend.