Bay Tree Broadstairs

The is in an amazing location and the rooms are very stylishly decorated and very comfortable. The owner and staff were friendly and helpful and it’s really close to plenty of great places to eat and drink in the town as well as a stones throw from the beach and walks

Had the best afternoon tea here for a friends birthday today , the sandwiches were lovely and fresh , the scones was freshly homemade and lovely and soft and the homemade brownie was to die for , will definitely return not just for the afternoon tea but for the conversation with Lee too who was a great host .

From the warm welcome on arrival to the helpful and friendly check out we had a lovely overnight stay. The hotel is beautifully and tastefully decorated. The attic room is spacious and clean with a very comfy bed. The location is perfect for a walk along the seafront to the restaurants and bars. We will rebook and we’re recommending this hotel to our family and friends. Thank you.

We enjoyed an idyllic four days at The Bay Tree. The beautiful location on Stone Bay is perfect and the artistic and thoughtfully designed hotel is also one of the cleanest and most comfortable we have ever stayed in. We loved our balcony room overlooking the sea. The gentle, peaceful atmosphere at all times made us feel completely at home, the cooking was just superb, and all guests were attended to with great consideration. We cannot wait to return! Thank you, Robert, Alistair, Rob, Lee and everyone concerned in making The Bay Tree such a happy and welcoming place. Chrissy and David.

Can’t fault this hotel. Great location ! 5 minute walk into Broadstairs centre. Overlooking the sea. There is a large car park at the hotel which doesn’t seem to appear on facilities, also plenty of off road safe parking. Maybe not that easy at the height of summer. Room was spacious/clean had everything we needed. Had room number 1 which is great if you have any trouble walking etc as it is designed for the less able. Door to the car park. With a small patio garden with table and chairs. Breakfast was fab ! No complaints what so ever!! And lovely towels too!! 😊. They also have a lovely dog and lovely staff !

My partner and I arrived at the Bay Tree Hotel for a two night stay. We were visiting friends in the area and were excited to check into what looked online like a lovely, welcoming hotel (complete with a dog!), with great reviews. Unfortunately, our expectations were not met. From the outset when we arrived, we did not feel particularly welcome. On arrival, the door was opened wordlessly by one of the co-owners (Alistair I believe) with no greeting whatsoever, let alone a smile and some warmth. How odd, we thought. We followed him into the lobby where he went into the office on the computer, presumably to find our booking. A number of minutes passed and still, literally not one word from him to address us! After some time, another one of the co-owners (Robert) appeared, who was marginally more friendly but it also felt like the bare minimum of attention you would offer to paying guests. We weren’t told anything about the hotel facilities (for instance, we could see a bar in the lobby but weren’t told anything about it nor was it mentioned). We were shown to our room which was comfortable. When we left to go for dinner, Alistair was sat in the office by the door and we said a cheery ‘goodbye!’ and again, literally received no response. I had emailed ahead in reply to the welcome letter we received, seeing that they offered breakfast as room service. After a very long working week, we were keen to take them up on this offer, and left our breakfast orders with Robert for a 9.30am service. 9.30am came and went with no breakfast appearing, so I had no option but to head downstairs to enquire (there are phones in the rooms but they don’t seem to connect to reception, or at least there is no dial through or instruction on how to reach reception via phone). I managed to locate a member of staff who was apologetic but had to reissue the order. Robert appeared in the middle of this en route to the office (no ‘good morning’ or even a ‘hello’) but didn’t stop to ask what the issue was. Breakfast arrived to the room about 30 mins later. I did later receive an apology and an explanation from Robert whilst enquiring about the use of an iron but not great service it has to be said. We opted to go downstairs for breakfast the next morning given the events of the day prior. Alistair was in the dining room along with other members of staff but again, no ‘good morning’ or even a look in our direction was offered. Overall, we were very taken aback by the lack of friendliness or even politeness from the co-owners, Alistair in particular. We felt uneasy and most definitely unwelcome. Mistakes happen, (or lack of attention to detail in the case of the missing breakfast), but being openly unfriendly bordering on rude to your paying customers is inexcusable. The welcome that a hotel provides to guests really does set the tone for the experience going forward, and this time fell very short. We won’t be back.

Outstanding service from Lee. Beautiful place. Just a little chilly at night. There for business but would go again for a short break.

A sweet traditional guest house! Clean, courteous, helpful staff and a pleasant room with great sea views. Easy stroll to plenty of restaurants, quaint shops, the beach and bars. Great car parking facilities. A lovely place to stay!

Had the pleasure to stay at the Bay Tree for one night recently. It was no problem to get there early and to leave the car in the car park. Very smooth check in and we were shown to our room which was a nice touch. We stayed in Maple which is on the 2nd floor and has lovely sea views. The room was comfortable and we had good nights sleep. Breakfast in the morning was well cooked and tasty. Would definitely stay again if ever in Broadstairs