Iris Hotel Boston

I booked the Luxury suite for our planned overnight stay in Boston 3 weeks prior to our arrival and we were very excited for our stay. The room was absolutely gorgeous! Unfortunately, we were only in it for 2 hours. Upon arrival, I was told by Rose (the acting supervisor) that the hotel restaurant 'The Petal' dining room was open until 10pm and room service provided until 11pm. We had looked over the menu & had decided what we were going to order but had to run out quickly beforehand. On Our way out At around 8:45pm, we saw three or four staff members sitting in The common area near the bar talking. The hotel was seemingly empty, which I thought Was a bit odd. Rose was at the front desk and I stopped to confirm with her that room service would be provided until 11 PM, she said that it would. I even told her that I couldn’t wait to get back to order the Chicken Tabaka. At 10pm, I called to order room service & my order was taken. Five minutes later, Rose called my room and told me that the kitchen staff had unexpedly left an hour early and was closed. She claimed that she was not told that anyone had left or why. I was hungry and very disappointed. It was now 10 PM and we had not eaten all day. I'm not from the area and have no idea of anywhere to eat close by or whom would even be serving this late. Rose told me that there were plenty of places on Beacon St that we could go out to...as I sat in my robe preparing for a bubble bath. We had just gotten back from running errands, had we known this could happen we would have picked up food and this would have all been avoided. I was uprepared and did not expect this to happen. She said she both understood and agreed. I wanted to speak with the manager but she told me Eva would not be there for the remainder of the weekend. Rose said she was acting supervisor and would try to help resolve the issue. Rose apologized for the unprofessionalism of the staff and offered a $56 credit for breakfast the restaurant the next day. I had already added breakfast on our booking & was already paid for it when we checked in. She then offered the $56 credit for the bar. I WANTED FOOD, NOT ALCOHOL!! At this point, I'm starving and getting very annoyed. She told me that she'd put the credit toward DoorDash. I don't use DoorDash at home, therefore, didn't have their App. I was becoming aggrivated trying to download and use it and still had no idea what was good to eat in the area at 10:30pm. By this point, I no longer wanted to stay at the hotel and told Rose that we'd be leaving and I requested a refund at that time. Seeing as we had only checked in 2 hrs prior, Rose agreed to do so. As we were packing up, Rose called me and said that the gentleman from the bar was able to put something together for us to eat. I told her we were not interested and planned to stop at the 24hr McDonald's on our 1.5 hr drive home...in the snow. She sent him to our room anyway...with a cheese platter and what appeared to be chicken wings?!

Almost didn't want to write the review because I wanted to keep this place a secret but that wouldn't be fair. This is an excellent hotel with a great staff. The room are big and comfortable and super clean. Very modern. It's a very nice area with some nice restaurants within walking distance. We didn't dine there but heard food was excellent