Boutique Hotel Die Swaene

What a wonderful hotel and now my favourite in Brugee. We’ve stayed in a lot of hotels over the last 10 years in Bruges. They’ve been noisy and small. This hotel was perfect. It’s so quiet. Our room overlooked the Canal and we didn’t hear any traffic or tourists. The hotel is very well decorated and so are the rooms. Our room was very big to say we were staying in the centre of Bruges. We have two very large dogs and they were made to feel very welcome. Yes, our dogs were very well behaved, but it was nice to know our dogs were treated with so much respect and love. This is very much a pet friendly hotel. The staff couldn’t do enough for us. They were extremely welcoming, the rooms were very clean as was the rest of the hotel. The food was phenomenal and plenty of it. We’re talking high end food with freshly squeezed orange juice, scrambled eggs and crispy bacon, fresh fruit and pastries and so much more!!! Everything looked so pretty inside. We love the decor, very Bruges!!!! Thank you for the best four days we can’t wait to come and visit again Diana, Stuart and our two dogs Abbie and Patchy ❤️

A nice hotel in Bruges. Worth a visit if you can get a good deal on price. But please beware of the issues as stated in my review. The hotel entrance is quaint and luxurious looking. The room we had was classed as a suite and had a relatively nice view of the canal and belfry. One of the window chain latches was broken which I noticed on the last day. There are some improvements that would be welcomed especially for future guests. We were looking forward to the breakfast as the reception staff told us we could have our eggs any way with ham and salmon etc. On the first day of breakfast I asked for poached eggs but was told they couldn’t do them so I asked if I could have scrambled eggs which they did. The guest table next to me asked for eggs with salmon and was told they don’t serve salmon only on weekends. The orange juice was not replenished so I asked and was told by one of the kitchen staff that “I am on my own” The breakfast choice is an absolute disaster for the price you pay. The service, the food choice and the attitude from the staff (although friendly) is not good as it seems as if there was nothing available and it was a very disorderly process asking for or ordering anything. The second day of breakfast there was no orange juice, no cheese. The coffee machine ran out of water and it took 15 minutes for someone to fill it up, Yoris finally appeared with a plastic container full of water. There was a queue of unhappy bemused looking people. 10 minutes later the coffee machine stopped again - drip tray was full. Again a queue was forming including me who was thirsting for coffee. When we left there was still no cheese or orange juice being served. Breakfast was a big big let down on both days and if we were there any longer then we would’ve eaten out elsewhere. Dogs are also allowed to be walked around the breakfast area by guests. This is a big hygiene issue and if anyone has pet hair allergies then this could cause a big problem. These dogs were not service dogs of any kind. When we left we asked Yoris where to get the bus, he was unaware of how to get to Bruges train station by bus or where the bus went from. The pool area was warm but there were lots of dead insects and flies around pool area. Pool side filters open and not covered so a small child or baby could easily swim into the filter hole. Towels in room very dated. Swing door in bathroom was dangerous for young children as it was heavy and could swing both ways and easily catch a child’s or adults hand at that. Our son ran into the glass entrance door to the pool and had a bump on his head. We got some ice and the lady on reception said it had been reported and a sticker lower down the door would be applied. This hotel could be so much better and for the money you pay it needs to be better. Our stay was good - but not amazing so I’d have to give it 3.4/5.

The hotel is beautiful in a fantastic setting overlooking the canal. Our rooms had a view of the canal and were beautifully furnished with large comfortable beds. Breakfast is amazing and the staff can’t do enough. We made use of the swimming pool and the sauna, which were great after a day of wondering the city. Got great recommendations on restaurants from the reception. Special big thank you to SHEIKKIJE who looks after everybody at breakfast. She does an amazing job and is so friendly and helpful. We had a serious medical emergency in the early hours of the morning and had to run down and ask her to call an ambulance. She was absolutely brilliant. She stayed calm got us the help we needed and made sure we were all okay. Not related to the hotel I know but the ambulance Fire Brigade and all the staff at Bruges hospital were absolutely amazing and looked after my brother who had a serious seizure. He couldn’t have had better treatment anywhere.