Capital Plaza Hotel

Good location to go anywhere in the city and the breakfast was reasonable.

早餐非常可以

I’ve been staying at this hotel for the past 10+ years and it has always been a lovely experience - especially due to its convenient location and overall ambiance, however, this will be the last time. I wanted to use the laundry services on Friday morning and called the reception at 10:30. They told me “you’re too late”. Given the “end of the world” was not announced I asked several time what he (Cristian) means by “too late” knowing that I was staying for another 2 days and that as per laundry papers in the room only on Sunday laundry services were not available. He did not know that I was ok to pay for the express service (and of course he did not even ask). Learning: a better approach (for hotel revenue that is) is to ask the client by when they need the service and then to offer options. Let them make the final choice and do not assume. After I explained all the above I asked if I could leave the laundry on Friday morning so it is send on Saturday but he said I should bring it on Saturday morning (you will see the issue later on). No thinking here about what works / is more convenient for the client. Saturday morning, given one of the guests in the room left early, I passed by reception at 5am. Same Cristian was in charge. I asked if I could leave the laundry then (to be able to sleep further and also not be late for the hotel deadline) he told me “no, you should call room service past 7am once the ladies handling the room service start work. To my surprise, when calling reception at 8am on Saturday morning, I was told there is no laundry service on Saturday & Sunday by another Cristian who was working at the reception. Confused by this all I decided I will finally use the laundry service at the next hotel where I was scheduled to stay on my journey. And mentioned I will have to write this review because it’s simply mind blowing experience (he was not aware of the entire saga - though to be honest looked very similar to the other Cristian). 5 minutes later he approached me and told me that he discussed switch room service personnel and if my choice is to use the express option, it is indeed possible to use the laundry service - which I finally took for convenience - my clothes were soaking wet since the heavy rain on Thursday evening). If indeed the 2 receptionists are different, I think it becomes clear that you should instill in them the focus on the customer and finally for your revenue as well and give them a training on the hotels’ services as well as on how to speak to the customers.