We had printed verification for a 2 queen bed room and was given a king bed room. The staff, although courteous, was not apologetic. We also had a reservation for a 2 queen bed room 2 days later that the staff could not find even though I presented the reservation number and printed verification to them. The staff was helpful in finding us a place to stay at another hotel as they were booked up.
The facility was very clean and up to date. If there wasn’t such a scheduling error I would given it a higher rating.
Çevir