Tugcu Hotel Select

Very close to the centre, a short walk (uphill) to the bazaar, shopping and the historic district

There is a security problem with this hotel! STAY AWAY!! We arrived at night and went to our room locked it. A bit after we went to bed we heard someone open the door and enter our room! we were both shocked and ran to the door and force closed it!! someone was yelling that this is my room. When I went to the reception the attender with a laughing face said that some one who was staying in the room the night before had forgotten to hand-in their key and returned to the room with out talking to the reception!! Funnily, even though we had locked the door with a lock, it was still possible to unlock it from outside with a normal card! I asked for a new room, the second one was smelling smoke! They gave us yet another room, and after 20 mins another person entered our room. This was the moment I got very angry and went to the reception. Somehow the original receptionist had disappeared and the new guy said he was sorry for what happened but he could not do much!! We left immediately! Funny is that I called ********** and asked them to handle the case. They tried to contact the staff at the hotel, but the receptionist did not speak a word of English. Now after 5 days, I received an email from ********** that they are unable to communicate with the hotel, and so they cannot refund my booking fee!! ********** has asked me to contact the hotel and ask them to confirm cancellation!!!

Hotel better than expected or shown in pictures. Breakfast is great. service is very friendly. Staff were very helpful both day and night shift, especially ANA and another night shift lady whom i did not get her name. thanks to all!