Hotel Gold Majesty

Çok güzel  bir otel. Yalnızca klima sesi bazen rahatsız edebiliyor onun haricinde kusursuzdu.

Gold Majesty Hotel completely ruined my wedding day. We booked rooms for my entire family and held the men’s wedding salon at the hotel. On the morning of the wedding, the air conditioning wasn’t working. Hakan and Eylul repeatedly assured us it would be fixed by the evening and that the salon would be “freezing cold” by 7 PM. This turned out to be a false promise. Despite following up at 1 PM, 3 PM, and 5 PM, nothing was fixed. Even when the wedding started, staff kept saying it would be resolved in “15–30 minutes,” but the reality was the opposite — the salon was unbearably hot. Guests were sweating, extremely uncomfortable, and some with heart conditions had to leave early because of the heat, which could have put their health at serious risk. The situation was so bad that the artist and photographer demanded extra payment just to continue working in the heat. On top of this, privacy was violated: men were allowed into the women’s salon through the elevator and the service corridor, even though we were promised that staff would strictly control access. Even with a seating list, the women’s tables were completely mixed up, adding to the chaos. To make matters worse, the food service was extremely unorganized. The sweets were served very late, and some dishes came out so slowly that guests left before even eating. The serving team was completely unprepared, which added further embarrassment to an already disastrous night. When we raised these issues the next day, instead of apologizing or taking responsibility, Hakan and Eylul dismissed us with, “what happened, happened.” Their manager was no better, defending the failures instead of owning them. They could have easily arranged another salon, but instead they ruined what should have been the most important and memorable day of our lives. After paying the hotel thousands, their only “compensation” was covering an item worth about $100 — a complete insult. No refund was offered for the men’s salon, the ruined experience, or the extra costs we had to pay the artists and photographer. Instead of showing remorse or trying to make things right, the management acted as if nothing serious happened. Gold Majesty Hotel’s team is unprepared, unprofessional, and careless. Instead of creating a beautiful memory, they engraved a painful one into our lives. For any couple planning their wedding here: please reconsider. Do not risk your most important day on a team that cannot even handle the basics. Gold Majesty Hotel, düğün günümü tamamen mahvetti. Tüm ailem için odalar ayırdık ve otelde erkek düğün salonunu tuttuk. Düğün sabahı, klima çalışmıyordu. Hakan ve Eylul, salonun akşama kadar düzeltilip 19:00’da “buz gibi” olacağını defalarca bize temin ettiler. Bu tamamen yanıltıcı bir söz çıktı. Saat 13:00, 15:00 ve 17:00’de durumu tekrar kontrol etmemize rağmen hiçbir şey düzeltilmedi. Düğün başladığında bile personel sorunun “15–30 dakika içinde çözüleceğini” söylüyordu, ama gerçek tam tersiydi — salon dayanı