Rehana Plaza Hotel

有點吵，隔音一般

We booked two rooms. On arrival we were given rooms around the pool ground floor when we should have been given room in the main hotel. They played loud music until 1am and the rooms were filthy with stained sheets. Considering this is meant to be a 5 star hotel. When we complained they said they can change the next day. Next day they said they have no space come the next day. We tried to cancel but they refused to refund. They told us to go to the agent - Stayforlong. Stayforlong did not provide any customer service what so ever. They changed the room after 2 nights to room with window to the main road with no sound proofing and we could not sleep at all with heavy traffic Breakfast was joke - restricted 3 options all were basic and only allowed 1 drink with breakfast. We booked the rooms here for swimming pool. Pool was murky with ear buds and empty water bottles around the pool. We did not use the pool. Further the pool was was used for public and lessons by people from out side so there was never any space- not that we would use the dirty pool AC for one room broke down and they could not fix. Senior management were not helpful. Junior staff were very good but did not understand English and could not help. Terrible experience I would never book or recommend this hotel and is definitely not 4 or 5 stat. More like 1 or 2 star.