Misafir Kullanıcı
4 Kasım 2023
The trip from Palma airport was a pleasant experience. The mini bus was fantastic and the driver very professional. We got to the hotel and was greeted by the reception staff and because it was late getting to the hotel, we were given something to eat, even though it was a salad, the thought and care was there. We were on the 4th floor, overlooking the sea, waves lapping at the rocks. It was great. We got up the next morning and went down to breakfast, the manager looked us up and down and was watching everyone like a hawk. The breakfast, maybe because we are English, was definitely not to our liking. Everything we looked at was cheap, unappealing and mainly directed at German and Spanish people. Yes we are in Spain, however the majority of the residents that I could make out were English. The lunch and dinner menu was basic and directed to the same people. We were a party of 6 and we just couldn’t get a table of 6 because parties of 2 and 3 were sitting at them, even though we asked once for the children to run on and get a table of 6 and because they were there on without us, the manager started raising his voice to them, saying needs to be 6 on here and tried to move them, however we got there just in time to reassure him, we are a party of 6. The facilities, including the pool were great, the views, spectacular, so we couldn’t fault any of that. However I will say, there is a massive language barrier, staff were mainly unprofessional in their approach to issues that we had. Also there was an issue with the manager of the dining hall tapping one of the children on the head, which was witnessed but when we raised the issue, they all huddled together and brushed it off. Then attempted to blame us for children running around the hotel, which they didn’t because they were always in our sight. It went from good to basically tit for tat. So we asked for the managers name and we were denied this, so we asked when he would be there so we could speak to him. The manager seemed friendly and professional to us and listened to our concerns and said he would get back to us. He didn’t. The night before we left, one of the children was in the bunk beds which were surprisingly situated next to windows and window slats. Because she was restless on her last evening there she hit the slatted window with her hand and the glass went everywhere. It wasn’t toughened glass and she was lucky she wasn’t cut to pieces. We did advise the hotel of the breakage and they just said that’s okay, we will replace, asked if the child was okay and that was that. What we can say is, the hotel is very clean and tidy. The staff can and did act unprofessionally in the main. It’s a good place to stay and have your holiday but just be aware of the conduct of the staff. It’s not good. All in all, I think if the transfer was closer and the staff a bit more polite, we would go back. So not all doom and gloom. Just be wary please.
Çevir