Misafir Kullanıcı
26 Aralık 2024
Left stranded at 2am on Christmas Day I am extremely disappointed with Santiago DC Hostel's unprofessional conduct and lack of communication. I had a reservation booked through ******* for December 24th to 26th, but upon arrival on Christmas Eve, I was informed that my reservation had been cancelled without any prior notice. This left me stranded in Cali at 2 AM on Christmas Day without accommodation, causing significant stress and inconvenience. To make matters worse, every other accommodation in Cali was fully booked due to the holiday season. I spent hours desperately searching for a place to stay in the middle of the night on Christmas Day, with no support from the hostel staff. Their disregard for my booking and well-being, especially during the holidays, was unacceptable. While I understand that unforeseen circumstances can arise, the hostel's failure to communicate the cancellation and their complete lack of support were deeply unprofessional. I would strongly advise against booking with Santiago DC Hostal if you value reliability and peace of mind.
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