Hotel Boutique Villa Casuarinas

Nice hotel in the south of Cali. The rooms were clean and the beds comfortable. Good breakfast. The personnel was very nice and always helpful. Overall we had a very good time there, supermarkets, restaurants and pharmacies in walking distance.

This was my second trip to this hotel. Again, it was amazing. The rooms are clean, spacious and comfortable. The hotel itself is gorgeous. The staff are wonderful, so kind and attentive. Extremely good people. The owner is a true gentleman. He welcomed us when we arrived and any time he saw us always had a conversation with us. He’s a kind hearted person who truly wants you to enjoy staying at his hotel. The food at breakfast was delicious. Overall a wonderful stay.

For the last years hotel casuarinas bécame my cali go to. In all aspects 5.0 ratings. Enjoy the hotel amenities but the ambiente of having a home. Hans and his service oriented crew offering a service which I haven’t had somewhere else.

Unlike a typical, boring high rise hotel, this place was full of charm and lovely. After entering the controlled privacy gate or garage, it felt like a diifferent calm, wonderful smelling heaven compared to the city bustle. A must stay in the Ciudad Jardin section of Cali.

I am going to be honest but fair , this place is amazing and beautiful and the staff does everything they can to accommodate you it’s extremely safe (you are inside a full wall) the property is absolutely beautiful and extremely well kept if you are visiting cali to see the sites and want to insure you are well taken care of and have a safe and clean environment this place is great . Now for a few complaints that is totally out of there control and I just want people to know to make sure they make the right choices . If you are a go out late person who likes to party all night it can be difficult to get back inside after everyone goes tk sleep ( they will accommodate you as the staff is truly great but I felt really bad calling and waking a person up ) if you call for a Uber or a taxi make sure you allow time to find someone to let you out . And lastly make sure you know this is a cash only place they do not accept credit cards . This is how they work so I’m not going to take away from my rating for this . Especially because I did have a really great stay and the staff and owner did do everything in there power to try and please me . Over all really great place and if I am in town to relax this would be my top choice and I would absolutely return

Amazing mansion with antique furniture, pool and spa. The gardens are exceptional. The hospitality was great. The owner is someone who has traveled the world, and it was a pleasure chatting with someone so interesting. The staff are all very friendly, especially Eduardo y Patricia. There are many nice restaurants very nearby, and the area is safe and lively.

Amazing mansion with antique furniture, pool and spa. The gardens are exceptional. The hospitality was great. The owner is someone who has traveled the world, and it was a pleasure chatting with someone so interesting. The staff are all very friendly, especially Eduardo y Patricia

Staff was exceptional

There are many things wrong and absurd with this property, please do not believe the good reviews they are fake. 1. They do not accept credit cards and they price are severely inflated, so for people who do not used cash on a regular have to go to a A**'s to get al that cash, where security is a concern and most A**'s do not allow you more than a $100 per day. So I have to go with an Uber driver from bank to bank to get 800,000 pesos 2. Mouse infested property that do not allow you to get a goodnight sleep 3. I was there for three days and they did not clean my room neither offered to clean, but entered my room daily to search my things, where many of my face mask and other items were missing 4. They listed free breakfast from 7am -9am, but at 7:30am the kitchen lady was bothered to give us coffee with cream and when we asked for cream she got mad and was slamming cut fruits on the table instead of the cups and decided to pick up with her hand placing it on the cups and expected us to eat it, so we walk-out in absolute disgusts 5. it feel as you are in prison, as you need to ask to be let out the property every single time and ask to be let in every time you want to return to your room. In addition, you need to ask for permission to go out at night after 7pm. and ask for permission to come in anytime during the day 6.The room is old looking and outdated from the 80's and the sheet are also old, to the point that I went out and purchase sleeping gear and sheets 7. The TV do not work, they control the TV on and off and cable channel, so you have to ask them to come and turn the TV on for you 8. You will not get a goodnight sleep because for some reason in the middle of the night someone will knock at your door with some much intensely, like they running from the police, (this happened twice in three nights) 9.When you mentioned the inefficiencies to hotel management they act as you have three head and became very dismissive 10. No COVID-19 protocol in place, the staff do not use mask, nor gloves and prepared food without mask and they all walk around the property without mask 11. The hotel get mad if you do not use their UBER driver connect so they can get perks from your business and their prices are severely inflated in comparison to anyone else. DO NOT STAY HERE, GO SOMEWHERE ELSE, YOU WILL THANK ME