The St. Regis Mardavall Mallorca Resort

After having visited Palma for just a day several years ago on a cruise ship, we finally made it there for a 3 night stay during Easter. I can feel satisfied it was a good choice to stay in that part of the island because it is accessible to visit Palma and also drive to the west coast of Mallorca, to the towns of Andratx, Bañalbufar, Valldemosa, Deyá, Sóller and Port Sóller, which I strongly recommend to do. That drive is truly unforgettable. The St Regis Mardavall feels like staying in an hacienda. Breakfast is complimentary for all guests and it is of a high quality and variety. Only thing is I prefer a good freshly made American style waffle and not the supermarket type hard and sugary Belgian waffles they offered. The grounds of the hotel are very pretty with colorful flowers and trees. Feels very peaceful and relaxing to walk around the pool and gardens. The Spa has different types of wet saunas, dry saunas and pools. Massage was excellent, and if you have Bonvoy status, don't forget to ask for the extra 15 minutes coupon. Our room was upgraded to a Junior Suite which was spacious and well lit with all the expected amenites of high standard. We found an Easter arrangement of 2 Lindt chocolate bunnies which were incredibly tasty! Dinner at the Buffet was below average. However, dinner at Es Fum was truly memorable. The staff made sure we had a great time there. Almost all the staff was very friendly and helpful in bars and restaurants and also 2 concierges we spoke to. I thought parking would be complimentary because the website says complimentary Valet Parking, but it costs 25 Euro per night. They need to write that more clearly. We used the hotel bikes for a ride around the area which was fun. The doors from building to building are locked and you need to use your card to go past each door which is annoying. They should keep the doors open. The website shows a photo of a sandy area with turquoise water which I thought would be a nice place to sit and catch some sun, but it is not a beach and I was disappointed about that. There's practically no beach in this hotel. Overall, a great place to stay and the area will become more trending when the Mandarin Oriental opens next door. Thanks to Melanie and Rico for their assistance and hope to be able to return in the future.

Only positive things to say - visited with my wife and three year old for a long weekend in April. Vast sprawling hotel, large and comfortable room - perhaps not the most modern or luxurious but we were very well taken care of. The staff are incredibly attentive, very welcoming and really went out of their way to make us feel at home. Special attention was paid to our toddler and we would really recommend this place for families - free kids menus, and the staff were always smiling and welcoming him each time we arrived.

Give this place a pass. Beyond the fact that this is the farmed plain salmon from a personal chef of luxury resort we encountered a variety of failures and issues and a general incompetence and total lack of training on their own facility amongst the staff. The butler was energetic and friendly in a false, say our name back to us 18 times in 3 minutes way, and then both failed to deliver in the very small request we made at the start (honey for the tea to the room) and generally said she did not know in answer to almost any question and directed us to other staff who typically gave us the wrong answer. They failed to reconfirm our hard fought for reservation for our 30th anniversary sunset dinner across the island so after a half hour drive we were refused at the gate of the truly beautiful and luxurious Cap Rocat. This was eventually sorted after an hour wait but through the entire ordeal the only apology came from the manager of the restaurant at the Cap Rocat. Never our sub par hotel. Big. Sterile. Lack of attention to finish details. A sad state of affairs for a brand that sued to hold some prestige and clearly not appropriators to the cost (1-1.5k). and even just getting to the room is an ordeal as they managed to design the garage to Bosse t the hotel so you must go down then up then take and elevator. I have never needed anyone to show me to my room but here it was required. And long and inconvenient.

This hotel is terrible. Giant, dated older Marriot-type hotel with St Regis prices. Do not come here. There is no beach access, service is slow and rude, food is honestly the worst I’ve had at a st Regis. The staff has no idea how to rectify service issues. The rooms are in need of a massive renovation. The hotel lobby looked like a cruise ship from the 1980s.

Luxurious and relaxed Hotel that is perfect for families. The staff here were so friendly and helpful to our family. GRACIAS! Special thanks to Ramona, Daniela & the team for their beautiful welcoming smiles each day at breakfast . To Don & Rachid for looking after us in the bar terrace area in the evenings. Lucio from ‘Mar’ restaurant for organizing our daughters birthday dinner, plus the rest of the St. Regis team. Useful Details: Lovely large swimming pool with 3 tiered infinity pools , so it never feels too full in the pool area. Our daughter loved the kids club and the staff there are great. The beach is a short walk downhill from the Hotel but quite busy with boat tripper groups. If you don’t have young children… then I think it would be far more enjoyable to stay here outside school holidays truthfully - it was perfect for us though. 😊 Spa: Beautiful 80 minute Ayurvedic massage with the wonderful Andrea which I highly recommend. Salon: Fantastic salon for ladies & gents , Hedi the owner did me a beautiful conditioning treatment & blow dry 👏👏👏 Taxis: Very difficult to organize a taxi or Uber in July especially evenings at dinner time ..so worth booking the hotel limousine service. Safety: There is a big problem currently in Mallorca with opportunists robbing tourists ( and homes ) so definitely do NOT walk to the nearby supermarket ( Mercadona which is great ) or ANYWHERE in Mallorca, wearing any watches (particular ROLEX) fancy jewelry, handbags, all of which are being stolen and watch out for pickpockets with crafty distractions. This really saddened us, because we have be coming to Mallorca for 30+ years and never experienced or felt this level before in Mallorca. For this reason only, we shall not return.

Just at at the beautiful beachside restaurant and whilst the food was full of amazing flavours, I was very disappointed with our treatment. My chicken, though delicious, was really undercooked (almost raw in places)! The lights were dim and atmospheric, so I didn’t notice until near the end of my meal. When I pointed this out they said “sorry madam I will get you a fresh one!’” I didn’t want another as by this time I was full but I was shocked that when the bill arrived, they had charged me for the chicken!! There was no apology at all and it was only after I complained that they offered to take the price of the chicken dish off the bill. Very poor service which made me feel undervalued and unimportant. What a shame!!

The best, most luxurious, beautiful hotel. Excellent location and amenities, great big room with large balconies and great view. Has a really nice spa with different saunas.the front desk is very professional , special thanks to Rico for being so nice to me and my sister we had a great time and stay at your hotel. The food is great we tried all their restaurants and lounge bars and were not disappointed. My favorite is mare restaurant very good seafood restaurant. The Michelin restaurant on site is another experience. The concierge is very helpful. Special thanks to alessa for her help and knowledge. Rent a car on their premises which is an added convenience. You will need it while you are in Mallorca. I loved it their, will sure return when back in Mallorca.

Coffee making needs some training as had to get mine replaced which was embarrassing as a guest of friends with whom the hotel came highly recommended Presentation excellent but no point if product lacking

Rico at the front desk and Estafania in the hotel lobby bar were so amazing. The team made our stay so warm. I told all my friends this is where they need to stay when they visit.