Misafir Kullanıcı
18 Mayıs 2024
My partner and I decided to book a baby moon joint birthday all inclusive holiday for 7 nights to this hotel. A holiday where we wanted to just relax and enjoy the last holiday we have as a 2. We checked in with no issues, and early which was a bonus. Upon arriving to our allocated room I found that my partner had paid for the room to be decorated with rose petals fresh from the florist, balloons, a chocolate cake and a hand written note. This was lovely to walk into and a great surprise, my partner was able to sort this through the manager Borga who was ever so helpful. We found there to be a couple minor issues with the room, one being the door handle to balcony being broken and the other was the shower was broken, both were swiftly fixed the same day after reporting. However, I would like to add that the hotel charged my partner €30 for the cake alone in our room, which was delicious and one of the best cakes we’ve ever tasted, but for us to find out it was included in the all inclusive buffet daily was a bit annoying. Unsure if this is just my opinion but I don’t know how the hotel can justify the €30 charge for the cake alone when we have already paid for all inclusive! By all means charge for the cost to decorate with balloons rose petals etc but the charge for the cake seemed unfair, especially at €30! The beds were the worst I’ve ever slept on, was like sleeping on concrete, we attempted to sleep on the sofa bed to see if any better but that was even worse! The shower never stayed the same temperature, it goes from the perfect temperature to scolding hot or ice cold within seconds and without even touching anything! The air con was also not working, which is a BIG reason we had such a poor stay, upon asking the receptionist why, he advised the hotel just haven’t turned it on yet! The hotel advertised air con so the air con should be on! Who wants to be in a room without aircon in 25°c+ heat!! We tried to manage without it but we couldn’t bare it therefore returned to reception and were given the option to rent a fan at the price of €16 and €10 deposit! The fan was broken and useless as just circulated the hot air. I will add that breakfast was lovely, but very busy, the queues each morning for pancakes and omelettes were crazy, and it completely made the buffet area inaccessible due to the queues, it was very unorganised and people seemed to always push themselves in front, was every man for themselves! The adult pool area was nice, constant activities going on and very comfortable sunbeds (until they changed them on the last day), the music was always good and sun was on the pool area all day! The pools however were the coldest I’ve ever been in, every person we saw go in squealed as they went in, and lots of kids cried as they entered. The lunch and tea was nice, nice dishes with chicken, beef, turkey or pork always an option. Just a bit repetitive so we ended up having food elsewhere towards the end of the holiday. Overall I feel like
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