Misafir Kullanıcı
5 Temmuz 2023
We were so happy and looking forward to recommend this place to families staying here. Our suite was clean, King bed comfy and clean and we also had a pullout hide-a-bed for our 2 children. In our suite, we have a jacuzzi, dishwasher, shower, a nice kitchenette, washer and dryer and dining area. The rooms and resort is very nice and we’re very happy with our stay. Until it was time to use any water. We paid for a Jacuzzi room and we have no hot water. We have not been able to use it for the whole time we’ve been here July 2-6(tomorrow, when we leave) (so that will be 4 nights and 5 days with no hot water) We have not been able to have any showers or bathe for the children or anyone in the family. (Including a female on her cycle.). After hiking and exploring in the m.t., getting caught in the rain, having a period, there is no way to properly clean. Dishes in the sink to wash the counters and dishes with was all cold water. Imagine not being able to clean your body after hiking in the m.t., sweating in the gym, menstruating and not being able to use the jacuzzi that you paid for. We reached out to the front desk several times. We were told the first time that someone would look into it. We were told that someone would come and talk to us. So we waited. No phone call and no one came and talked to us. We made a second phone call. That phone call was that someone was going to come and talk to us in maintenance and that they would call before they came to our room. Again, we waited and stayed up until 11pm waiting for a phone call or someone to come see us. That did not happen. My husband was also told at one point that there is someone that owns a place beside us and they are working hard to fix it because he lives here. Again, nothing fixed. We then called again the next day as there was still no hot water. Again, we were told that someone is looking into it. We reached out to the company we booked to and they told us that when they spoke to the resort that they were told by the resort the problem started today!!!! So, there was a lot of dishonesty going on. We have sent an email and reached out to management. We are hoping someone will contact us and compensate at least for something! I am here for the CSBA, a large event at the Banff Event Centre. I have made the situation well aware to others that are there because they have asked how we like our place. They couldn’t believe that we were going on for 5 days with no hot water and no communication with us or anything at all. I will update this, if management reaches out. We only just sent the email. I felt it important to share. With 2 children, being in the cold mountains and caught in rain, a female on her period and renting a place for 5 days that cost $1600 that you cannot properly clean your body, wash dishes, clean and disinfect properly and use a jacuzzi that you pay for should be noted. While we understand that hotels, resorts and places can have issues, th
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