Twelve Apostles Hotel & Spa

Enjoyed my stay and they really have some good food.

Two nights on a Cape Road trip. Arrived 2pm and car unloaded and valet parked. We were expertly checked in and given Room 102 which had a view to die for and a complementary bottle of wine. Dinner in Azure restaurant with a tasting menu of five courses for SAR825 each. Used free shuttle to Cape Town. They also sent a complementary bottle of wine to out next hotel the Mount Nelson. Everyone at the 12A was so helpful and room servicing was tip top. Would visit again to sit in the sun and watch the ocean. Windows heavily sound proofed so no problems at night with road noise.

The Azure Restaurant for evening dinner. Out waitress Rebecca was absolutely first class. She was very knowledgeable about the South African wines and helped us choose a lovely SA bubbly to go with our oysters. Unfortunately, my husbands main course The King clip was just enough for a six year old! It was tasteless and greasy, pan fried and oily. The dessert of rice pudding was lovely. When Rebecca asked us about the meal, my husband, who never complains, mentioned his tasteless but expensive King clip, no one from the kitchen came out and apologised or offered to reduce the bill! We always like to leave a 10 % in cash to our server. However, we noticed on the bill, that a 12.5% service charge had already been added. Rebecca who looked after us should get this and not the hotel. Customers should not be expected to pay for a service twice! Poor show from The 12 Apostles management. Don't rip off your customers. Finally, we we're waiting for our Ubber, when Pippa the night's manager asked us about our evening. My husband informed her about our experience. She said she would make sure that Rebecca would get the 12.5% service charge and look into the poor fish main course. I don't think we would go there again, since Cape Town has some fantastic restaurants, who offer value for money.