Home2 Suites by Hilton - Carbondale

friendly & accommodating staff. facility is close to where i was going. safe area/walkable

Excellent proximity to Amtrak. Welcoming staff. Excellent housekeeping makes for very clean premises. Amenities makes for comfortable stay.

Clean, courteous and quiet. Hot breakfast was better than the usual, I’d certainly recommend this hotel

Home2Suites is just across the street from the Carbondale Amtrak station. So it's very convenient for train travel. The breakfast is outstanding and the coffee is good. The room was so spacious that it was almost like having two rooms.

Breakfast was excellent, and the staff was friendly and attentive. The room we stayed in had thin carpet with not much padding and the sounds of people walking on other floors echoed. The bathroom door, a pocket door, did not lock and slid back into the wall, providing no privacy, and the bathroom fan did not work. Also, the Amtrack station across the street has an activity at 11 pm, 2 am, and 6 am which much tooting. No fault can be found with the hotel for the adjacent bar, which had a loud outdoor music performance, until 11:30 pm

Fantastic property, clean and friendly. Walking distance to the pool for our swim meet and plenty of dining choices in the area. Being a college town, there are a variety of bars and adult entertainment places too which lead to a seedier clientele on the streets after dark but the hotel is maintained and secure with attentive staff and brightly lit outside areas. We will be back!

I'll start with the Negatives. Had I known about the LOUD live music that went on until 2AM along with lousy soundproofing, I probably would've stayed elsewhere. Though the building was pretty, it seems like it was built cheap/with little to no soundproofing. The bed was surprisingly uncomfortable. Hilton made the bizarre choice to use pocket doors for the bathrooms. We were checked into 300 upon arrival. When we got up to the room, I noticed the bathroom doors wouldn't close or latch. When I went to the front desk to see about getting a room with functional bathroom doors, she moved us to 400 and I ran into a friend on my way back up that was also staying here and his doors didn't work either. Room 400 was no different, but there wasn't another room to try, so I grabbed my tools out of the car to get the doors to at least close. I don't think wanting a shred of privacy for the bathrooms is too much to ask...now I have a few small complaints. Hole in the wall in 300, key issues, choppy TV signal, no streaming options in a newer hotel, burnt out bulbs, damaged trim in rooms, elevator inspection several months expired, and the breakfast staff was rude. Now for some positives. The women working the front desk were great. The hotel and rooms were VERY clean and I think the price was fair for the size of the room. I remember when a hotel being a Hilton actually meant something. I would love some kind of a partial refund. We will not be staying here again.

There is a bad smell once you enter the hotel and also in the room. I recommend to remove carpet from the room to keep it clean. One washer didn't work and the other one was used by another clinent and didn't remove their clothes and the staff did not take the initiative to remove the cloths. Breakfast was not healthy at all. The beds are queen size which is not good for couple. Paying over 150 dollars a night for 3 nights is outrageous with this kind of hotel. We will not stay their again.

Overall good. A few issues: 1. We could not find parking spot last night when we came back about 10:30pm. We had to park on the parking lot of the church. 2. The toilet has water problem. Refil water does not work. 3. The note in the room says cleaning every other day but there was no cleaning while we stayed 4 days. 4. At least 3 lights in the room do not work.