Los Balcones over the Sea

Too hard mattress/pillows. We had a bad sleep in this nice hotel over the sea, bocas town view. There's a disco nearby, with loud music until late at night, that makes the matress issue even worst. The hotel is nice and clean. Beautifully located. The receptionist looks preatty bored to be there. Owners, your place definetly miss you!! Per 45 dollars taxes included, this hotel would really worth the visit, if mattress would be changed into a comfortable one.

There is no Staff from 10 pm forward, I came back from Isla colon in a taxi boat, and wanted to have a walk around Carenero Island where the Hotel is located, the main door was locked and no staff to be found around, a neighbor after seeing my distress helped me find an exit which involved crawling below the Hotel. When I came back I had to do the same and finally a Staff approached me and didn't even asked my name ( if he would have asked he would have known I was staying at the hotel with 3 other people for 3 nights ) . He asked if I was staying in the Hotel and asked me to show him my room keys. He said the owner of the Hotel was recording me walking around the hotel ( looking for an exit ) and thought I was a burglar. The morning staff is fine, rooms are fine with air con and TV, think the price is to high for what they offer, as the hotel seems to be under construction and there is no staff at night I mean the should hand out keys for the front door if there is not going to be anyone at night.

Our bathroom regularly stank of sewage gas and the wall next to the toilet had brown stains on it - the replacement room we were offered had no windows. No fridge in the room, so we asked to store some leftovers in the hotel kitchen fridge - when we got them back, a quarter of the food was missing. Upon asking the manager about this, the owner, who can usually be seen drinking sitting on the only chair with a cushion, confronted me, all but admitting he had taken the food "because he runs a hotel and not a hostel". He also said he'd "find out where I live and send me some chicken" - after which no longer felt safe there. If you cannot even trust the owner with some leftovers, can you trust him with your valuables? Also if you want to get out early for a tour or diving, forget about getting breakfast in time - we regularly waited more than half an hour for it to arrive. Room cleaning was spotty, one day not cleaning at all and once being left without any toilet paper. And the main door is locked after 9 p.m., and the only way to get in after that is by water taxi. Apparently they had problems with theft and instead of solving the problem with either a night guard or some lock the guests can open, they just shut you out. This place cuts corners and instead of investing in the upkeep of the existing infrastructure, which is in disrepair (loose skirting boards, constantly running toilet flush in spite of notice asking guests to conserve water), they appear to be expanding onto the floor above - so future guests can also look forward to building noise. The entrance to the village opens onto a very littered area.

The place is in shambles, in desperate need of repairs. Pictures on the website are misleading. The walk from Balcones to the beach is through an alley way of garbage, and homes of locals in poor condition. The Seating area of the hotel was taped off, so there was no sunbathing on the deck .We were so disgusted we left. The proprietor was rude and belligerent when I explained why I did not feel comfortable staying there. He insisted I was the only one who ever complained and I suggested he read the reviews about his establishment. I though previous reviewers exaggerated about the conditions of the walk to the beach, but it was spot on. I would not recommend this place to anyone for any reason.

Je déconseille vivement cet endroit. Accueil discourtois, chambre sans décoration, propreté limite. Bref aucun intérêt vous trouverez mieux et moins cher ailleurs. Nous avons passé un séjour mémorable, c’est à dire que nous nous en souviendrons longtemps.

!ALERTA! Muy malo y además deshonestos. Lamentablemente me hospedé en este lugar del 29 de abril al 2 de mayo 2023. El edificio está en deplorables condiciones y ni que decir del mobiliario y los indispensables (toallas rotas y manchadas, inodoro en mal estado), lo que generó que pusiéramos un “ review” desfavorable. Tienen en el área de restaurante un refrigerador para autoservicio en horas no hábiles y el huésped anota su consumo en una hoja de control. Después de haber pagado las bebidas consumidas , en efectivo (no expiden factura) nos retiramos del hotel. La sorpresa vino 2 días después, inmediatamente después de radicar una opinión desfavorable para el hotel y consecuencia de esta, procedieron a hacer un cargo a mi tarjeta por el triple del valor de las bebidas consumidas y ya pagadas al momento del check out. Al contactar al administrador nos ofende llamándonos ladrones y rehusa verificar con su personal o verificar las grabaciones de las cámaras que dice tener, donde además de aparecer el momento que tomamos las bebidas, también revelará el momento en que su personal recibe el dinero en efectivo. QUIENES SERÁN LOS LADRONES? Amigo viajero, confiaría la información de su tarjeta en un sitio así? Además de lo poco recomendable del lugar.