Misafir Kullanıcı
3 Nisan 2023
I have stayed at this establishment in the past and thought it would be a good idea to move forward and make reservations. Unfortunately I made a huge mistake. While the check- in was easy and staff was professional and courteous- my husband and I were very disappointed. The swimming pool was closed until further notice (which was not posted on their website), room appeared as of it was not properly cleaned. Thank goodness I brought my own cleaning supplies. The towels felt like sandpaper against our skin. There were no additional blankets in the closet- had to ask for a quilt at the desk lobby l. We wanted to ask the staff a question and the landline phone in the room was not working. We had to purchase beach chairs along with the umbrellas - most hotels supply to their patrons free of charge? We paid so much money for 4 days and 3 nights - what a waste of money. Unfortunately.m, we won’t be considering this establishment for future trips. It’s a good place if you are planning to stay long term in Puerto Rico however not for a short trip.
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