Holiday Inn Express & Suites Carthage

I liked that we didn't have to travel far to the event we were going to. I didn't like being on the first floor under people who were stomping or running around through the night, it made it hard to sleep.

Check out was at noon, so I took advantage of sleeping in. I had gotten up earlier to eat breakfast and visit with my husband before a tournament. Housekeeping banged on the door at 9:45 and again a little bit later even with my “do not disturb” sign in place. Startled me and did not get any rest. I was very upset, manager said she was sorry they should not knock before 11 am, hope they get this worked out. Other than that, we enjoyed our stay and loved breakfast.

Had a one night stay to visit family at a church service, came in from Dallas. The morning staff on Sunday morning during breakfast specifically, on 2/25 were very professional, friendly and polite and personable( hate I didn’t get their names). Thank you ladies! Bc of you… we would definitely choose to stay again.

We really enjoyed our stay. The room was nice and clean. The only oddity was that there was very little cellphone service. I did use the wi-fi but it didn't help the regular service. However, if I go to Carthage, TX again I would strongly consider staying at the hotel again.

Ac didn't work, floor tiles loose, shower very low water pressure, doors can be opened without key, tvs in lobby area didn't work Hotel had been under renovatio but still isn't up to par

Regrettably, my almost week-long stay at the hotel managed by Miss Shronda Graves proved to be a disappointing experience. Following a recent concussion that necessitated rest, I had to continue working out of town on a project, staying for one to three months. Upon check-in, I explained my medical situation and requested help with my luggage, a request met without compassion. Throughout my stay, all interactions with Miss Shronda Graves were strained, and any requests for assistance were met with indifference. It was evident that she did not seem enthusiastic about her role, making her discontent palpable. The distressing experience reached its zenith when, during a prescribed period of rest, I was repeatedly disturbed by housekeeping, ignoring the "DO NOT DISTURB" sign, and attempting to enter my room. Subsequently, I was very loudly confronted by Miss Shronda Graves over the phone, who insisted on entering my room. Shockingly, she involved local law enforcement, falsely alleging a baseless threat and accusing me of being a mass shooter akin to the Las Vegas mass shooter. Despite law enforcement determining I was not a threat and the accusations were childish, Miss Shronda Graves orchestrated an unjust eviction for merely sleeping. To compound matters, she attempted to charge my credit card for an extra week, a further indication of her disregard for my circumstances. Despite reaching out to Holiday Inn corporate, their assistance was limited due to the hotel's franchise status. The lack of support, unjust eviction, false accusations, and unauthorized charges prompted my company to cease all future bookings at this establishment. In conclusion, this encounter has left a lasting impact, making me reconsider staying at any Holiday Inn. Miss Shronda Graves' apparent personal dislike for me, despite my friendliness to her and the staff, translated into a disruptive mission during my stay. The lack of corporate support, unjust eviction, false accusations, and unauthorized charges have created unnecessary stress, tarnishing what should have been a routine business trip. Consequently, while I have no intention of staying at any Holiday Inn again, I find solace in expressing my dissatisfaction by allowing my dog to relieve herself on their premises during my travels.

My dad moved from central Texas to Carthage so I try to go see him at least every few months. We ( my sister and I) travel with ESA dogs and this is the nicest pet friendly hotel in the area. The hotel is doing a renovation so the pool has been shut every time we have been here so hopefully next year it will be open. The girls on staff are super nice and helpful with suggestions on places to eat. They meet my request so glad they are in Carthage else I would have to be driving to another town to stay

The trim around the air conditioner kept falling off. Told the front several times and was not fixed during our stay. I’m praying I don’t get charged for it. The air conditioner did not work well. Beds were super soft. Water did not stay hot long

Arrived at midnight to learn our room had been double booked and there were no other available rooms. Staff kept trying to put us in rooms that already had guests!!!! Left a 1 AM for another hotel that had vacancy.