Due to my flight delayed and rescheduled, I have prove that to hotel but hotel refused to cancel my booking, total 2 rooms and 4 nights, than I have to book another flight to the hotel, when I check-in at midnight, there’s no toothbrushes in our room, and even a fork, I used the’ online system’ to request all I need , I waited for 36 hours and re-submit what I need, still no response, poor service!!!!
Çevir