Misafir Kullanıcı
5 Mayıs 2024
Ok here goes for the third time ( first attempt via the hotel and Tripadvisor was not uploaded for some strange reason hmmmm, and the second review was taken down by trip advisor as I had stated something that was deemed second hand news, and asked to remove it) but hey ho let’s try again ….so I stayed at this hotel on the 13/04/2024 for one night as I was meeting friends . So upon arriving at the hotel after my evening out around 1215 am , we all sat down in the bar area for a few drinks and a chat etc, going up to my room around 2am, only to be awoken early in the morning by someone standing over my bed calling my name to get up, as we need to leave, the time was 0730am, this person was known to me as he was my driver. I asked him how did he get in my room, he replied the lady on reception let me in, er excuse me you were just let in, I asked him to leave give me 20/ minutes I will be down and meet him in reception. As you can imagine this all threw me somewhat as I was quite annoyed by this After heading down to reception at 0800am to check out and confront the front desk about how they deemed it a good idea to let a total stranger into somebody’s room and someone that was NOT even staying at the hotel , but a different location. The receptionist was on the phone and so was her male colleague, and I did not have time to hang around so self checked out and thought I will deal with later by phone. Once in the car I asked my driver to please explain what happened , basically he turned up and explained to reception that he had come to collect me but had no clue of my room number, she gave him the information and he made his way up to my room, after getting no reply by knocking he went back down and explained this, the lady then told him no problem I can let you in. Once upstairs she did indeed let him and just walked off leaving him to it, not even entering herself, in case there was any concern as to why I never answered the door. This to me and everybody I have told is absolutely outrageous, unacceptable and a total lack of care and security, anyone could of been in that room ( wife daughter etc) , and this hotel thought this was ok. I tried calling the hotel on the way home but they were not picking up, I later found out why as there was an incident that I am not allowed to write here as it’s deemed second hand information ‘ wow’ . So when home I emailed the company only to receive a message back , thank you for your communication and we will respond within 30 days, unbelievable….. I will NOT let this go and as of yet the 05/05/2024 I have not received an explanation , so all in all shocking service from a so called responsible hotel chain . I anyone would care to message me regarding the incident I am not allowed to mention then please feel free
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