Apoyo Resort & Conference Center

We arrive at 5:00pm to check in for a couple of nights, they gave us Villa 101. As soon as we start un packing our belongings we notice that 2/3 AC weren't working, immediately we complain about the issue, then they suggested to relocate us in 2 other Villas. To make the story short, staff members gave us a hand with moving our stuff, including luggage, food, coolers etc. between the 3 Villas(they never gave us a key of the other one which I find it very odd) meanwhile we agreed that we would stay in they same one due to the fact that it was night already. Hours passby suddenly when it was time for bed, my aunt started looking for her belongings just to realize her luggage was missing. we started searching all over the place, both trucks nothing. Next day we run another search thoroughly but no were to be found. We spoke to the supervisor about the issue, however her answer was this: “we are not responsible for any lost or mis placed of your belongings” and that they had no proof of the bag ever entering, so we then asked if they could checked the vids cameras, their immediate response was “they are not working”. To the lack of accountability they gave us the number of the “owner” Chef Nelson Porta, we explained to him what was going on, and instead of offering us help, he gave us a last option to call the police, which we did. At the end of the day we got robbed, humiliated and even offended by the owner himself. I hope this can help anyone in the future who is planning on visiting our Nic. Avoid at all cost, better spend your money somewhere else, blessings happy 2023…😣