Road35350648879
30 Nisan 2024
A very honest review of my thoughts: Pros: - lovely boardwalk along the ocean with access to catamarans that will take you out to the reef for 30pp. There is a 100 year old shipwreck to explore for the adventurous of us. Diego is amazing! He works at the dive shop. - They are eco friendly with reusable glass water bottle, no plastic and only paper cups! So awesome! - Staff at the hotel for the most part were extremely friendly and went out of their way to be kind and helpful. There are a few who treated us like we were an inconvenience though, to be addressed in cons section. - The weather, blue skies, hot weather. - The food at the Japanese restaurant was really great, as was the chef show - Access to Playa Pilar which is a 20 minute walk down the beach. Rocky, shoes required. The frontage to the hotel is all rocks. - The beach band on Thursday was amazing! Dancing, singing, beautiful and fun. - Wine and beer was always available, which was awesome, as I’ve experienced shortages of both at other hotels. Mixed drinks were tasty and made with care by friendly bartenders. Cons: - Very few old decrepit, dirty, hard beach chairs - when I arrived after the flight there was no water. I went to the desk to ask for water and they said 9pm. Four hours later still no water. It took a full five days of asking for water twice a day at customer service to finally have fresh water in my room. As a hotel you need to ensure guests have fresh drinking water! This is table stakes! - Safety. The doors adjacent to my room didn’t lock. A guest walked in on me when I was in the shower and the hotel tried to pass the responsibility of wrongdoing off to the guest. Their “fix” for the problem was to jam a keycard into the door. They never fixed this problem because a week later the same thing happened. Terrible. - Food shortages are honestly pretty severe, even for Cuba. If you can’t get eggs for breakfast for three days in a row, maybe you shouldn’t have guests. After five minutes all of the food in the serving trays were gone. If you don’t show up promptly at 7:20, you don’t eat or get very minimal food. No salt and pepper, no bread most days, no eggs three days in a row which for a vegetarian sucks. Snack bar was glacial, even in Cuban time. An hour or more for cold fries. - After visiting the buffet the day of arrival I was violently ill. We did not drink anything day one after arriving so it was something at the buffet. It may have been sitting too long. - In the entire ten days I spent at the resort not one waitress asked if I’d like a drink in the lobby, whether I was alone or with my friend. Guess what, single ladies tip large. We’re down in Cuba cause we’ve got cash to spend and love tipping for service! Your loss in tips went directly to the maid staff. - The internet sporadically went down, and was coincidentally out the day I needed to check in for my return flight. Cell service is often n/a due to it’s remote location. - The morning cof
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