Victoria Palace Cefalù

酒店超級贊，床墊很舒服，在切法盧海邊，很適合度假，服務好，乾淨衞生

at check in we were hit with a list of rules and thought have we been sent to jail. no personal use of mini bar .. really ? One beach towel only for the term of your stay unless you pay 5 euro for a changeover. On a positive note .. has free parking, wifi and access to a beach club a short walk away. Our room had a stain on bathroom floor when we checked in and the same stain was still there when checked out 5 days later. Anna at reception is a friendly helpful lady .. many of the other staff members need a lesson in hospitality.

I think the best thing about this hotel is its situation right next to the sea but within walking distance of the old town which is where you definitely need to go. The room was OK but the place looks a bit tired. The pool area was unused and a bit messy. The breakfast room on the roof terrace was a very pleasant way to start the day.

The hotel is in a great location across the road from the beach and a short walk to the old town. When checking in, we were surprised by some of the rules, which we have never come across before! 1. You are given a pool towel but have to pay 5 euros to change it. 2. You get given one key per room and are charged 5 euros if you lose it. 3. You are not allowed to take any food or drink to your room and can only use what is offered in the mini bar, which was minimal. This wasn't too much of a problem except for when Housekeeping didn't replenish the fridge so I had no option but to bring refreshments from elsewhere. 4. You are not allowed to hang your wet towels on the balcony. I understand it doesn't look nice when towels are draped over the balcony but at least provide something to hang them on inside the balcony. The room was very basic, which I expect in Italy but it was clean. There was very minimal hanging space and the two drawers were so tiny, you could hardly fit anything in them. Bring your own hangers as there are only a few. There were also only two plug sockets, one being in the bathroom! On our first night, we were kept awake by loud music which seemed like it was coming from above. We had no warning of this and it didn't stop until very late. Breakfast was the worst I think we've ever encountered in a hotel. There were far too many sweet options, the sausages and bacon looked inedible and my husband even spotted mould on the strawberry's. The bar at the front of the hotel was quite nice and the staff were friendly except for one who was extremely rude to me but really friendly with my husband. The pool area is small but we never had a problem getting a sunbed. You can also use sunbeds on the beach for free in the hotel area, where they have a little restaurant/bar. The staff there were very friendly. We caught the train to Palermo, which was super easy. The station was about ten minutes walk from the hotel. Cefalu is a beautiful town with narrow, cobbled streets so it is definitely worth staying there if you're visiting Sicily.

The hotel is in a perfect location, reception staff are very welcoming and friendly and the rooms are clean, there isn’t enough storage space in the rooms though, also the ordering system they have in the bar takes some getting used to and until the waiters realise that you’re staying at the hotel you get ignored. The pool is really nice as is the private beach where we always got a bed My main issue is the bar/gelato area, as a resident I like to got back to my hotel and finish the night off with a couple of drinks, on several occasions we couldn’t do this because we could not get a table as it was full of people eating gelato and drinks water, we had to go to a bar up the road, the bar area should just be for residents

Hotel is clean, centrally located and has great ice-cream and selection of fast foods on site. Breakfast is ample and on the 4th floor with views over Cefalu. Your beach umbrellas and towel is included also. The standout for us were the staff at the Victoria hotel. They go above and beyond to help. The driver we had arranged slept in and didn’t show to pick up us to take us to the airport on the day we were leaving the hotel. We were quite concerned given the airport is some way away and we had a connecting flight in Rome. The guy at the front desk was extremely helpful at finding us a replacement at 4.30am in the morning meaning we didn’t miss our flight. We would definitely stay at this hotel again.