Azana Asia Hotel Cilacap

The room was very clean and comfortable. Staffs were friendly.

One earlier stay at this hotel, I found several small insects on the floor and thought nothing much of it. But this time after waking up I discovered bites on my body, in several places (arm, leg). It was apparent to me that this was the result of bed bugs. I had heard this from someone else who stayed at this hotel, but was skeptical. Now I am not. I am dismayed, as I had planned to stay for a week or longer at this hotel in the near future. When I spoke to the desk clerk about the bed bugs I suspected were the. cause of my bug bites he said he would alert "housekeeping". I told him I doubted that a change of bedding would suffice. Bed bugs are most often in the mattress, and likely need strong measures to take care of ridding the problem. Otherwise I find the hotel very nice, with a restaurant that will accommodate my requests to alter menu items to conform to my food preferences (vegetarian). And a room refrigerator that I can use. Staff is always very accommodating. I hope the bed bug problem can be fully resolved.

the room is comfortable and clean, the mattress is comfortable, sleeps soundly

Very nice hotel, very clean and comfortable, im staying here for 5 days, staff also friendly and quick respond to anything i requested, very recomended place to stay,

The security was very helpful and kind. The room is clean and comfortable. Had a pleasant stay. Thank you.

This hotel is quite impressive, all the area in the room is clean. And the bed was so good. I could sleep very well. The ambience and vibes of javanese hotel and instruments along the lobby is very nice, and also smell good. I am so happy and would come back again any soon.