Villa d'Este

Villa d'Este is the most wonderful hotel! The property is beautiful, the food is fabulous and the service is exceptional. Everything was perfect and thank you for the upgrade!

What a letdown. I first stayed at Villa d'Este in 1999 and had an amazing trip. The second time I went, the staff were rude and inattentive, the rooms and bathrooms were tired and worn out. The night before our checkout, I asked what time I needed to be out. They said "Not to worry. Noon was fine." We went to breakfast, came back to the room at 10:30AM and our room had been packed and cleared out. I went to the front desk to complain. They said I could go back to my room. I did and they brought back my luggage. I went to get a few things and some electronics and the Hermés scarves we bought in Milan were gone. I sent emails up the food chain all the way to the CEO who said "Our staff would never steal. We hope you'll give us another chance." F Off. We'll stay at the Mandarin Oriental next time.

The location , the view, the villa one of the best places I have visited in Lake Como and especially the management team at the reception especially the manager at the office desk. The breakfast is one of the amazing places I had breakfast on it

A beautiful property with very attentive staff. From arrival to check-out, the staffs were welcoming and made sure we were taken care of at every step. The rooms are well kept and maintained. The breakfast was amazing with great selection and beautiful view of Lake Como.

I have been visiting Villa D' Este since 2018 but never got a chance to write a review until now. Better late than never! The best of the best place to be in Lake Como. I recently celebrated my milestone birthday there with my husband and 10 if my close friends. It was a dreamy birthday due to the staff's outstanding service and accommodations. My annual summer destination. Veranda's food and drinks are yummy and the view is gorgeous! ❤️❤️

Probably the most elegant and welcoming hotel anywhere. Immaculate and utterly beautiful yet low key super service. Any time of the year. A true bucket list destination. The position is extraordinary right in the water with swimming pools both heated and with lake water. Magical!!!

Villa de este VERY DISAPPOINTED!!! This hotel was on our bucket list for a long time. We were looking forward to our stay but was very disappointed! The air conditioning was turned off the whole time. They brought me a fan to the room. Really?The first day during breakfast right outside the Veranda Restaurant they had workers pulling all the flowers right in Front of us. Then in the afternoon on my way to lobby outsider, I fell really really bad on the uneven floor. I had a large bump below my knee. I had to cancel my dinner reservations to put ice and rest for the remaining of the evening. I had the bellman help me with a bag of ice but never a manager came to ask if I was ok. We ordered room service. I thought out of courtesy they will at least give me a complementary room service consisting of a salad and club sandwich. Nothing!!!! The car service they provide is very expensive compare to Ubers or taxi. The boat ride was 300 $ for 1 hour and it was very very slow. Saturday morning at 9 am they had blocked the main doors to the lobby with a ladder as they were painting the doors ?????? Really.

The best place on the lake! Great decoration, service and hospitality. All hotel staff is very kind but especially Vincenzo at the entrance gate was very welcoming and helpful whenever we entered the Villa.

My husband and I stayed at the Villa D'este for 3 nights for our honeymoon in September 2023, the setting is beautiful and the hotel has amazing gardens, which was the very reason we chose to stay at the Villa D'este. After checking in I asked the reception if it would be okay to take a picture in my wedding dress in the gardens, They went to check and came back to us with the answer, no, not in a wedding dress! 1, it could disturb the other guests! 2, not for commercial reasons, of which I said I would be happy to sign to say, it certainly wouldn't be used for commercial purposes. 3, this was only for people who got married at the hotel. I feel really sad that our stay of 3 nights wasn't good enough. After watching a couple of other incidents with other guests, which all turned out the same way with sometimes quite abrupt dealings by the hotel staff and no. I feel there is something fundamentally missing at the hotel, the staff very rarely smile if at all and are not happy to help make your stay special. The Villa D'este is renowned for being a prestigious hotel, and a luxury for many guests, therefore I really think they should look at how those guests are being treated, it is not just about money and tips, it should be about making guests feel truly welcome and valued.