Embassy Suites by Hilton Charleston

Checkin was a debacle, it took well after 3 pm because of the house keeping, couldn’t get into room until 5 pm, pretty bad when you need to change to have dinner.

It was a pleasure as usual. Always been very clean and comfortable there. Staff is always nice they even let us check in early.

Was told parking was free, when in fact it wasn’t. They charged my CC after they had said parking is free. There was hair in all of the beds. Half of the light bulbs did not work in our room. When I addressed the issue I was told maintenance couldn’t get to it until tomorrow. When I asked for bulbs they said I couldn’t do it. When I called the hotel to ask about the parking fee, after it was stated that it was free I was told that he was in the middle of a busy check in and he couldn’t help me.

Booked two (2) rooms at the same time. We checked in at 7:00-ish PM. Only one of two rooms were ready. By nearly 9PM the second room was still not ready. Thank goodness the one room had two beds. We all stayed in the one room which was beyond filthy. Dried Vomit on the sofa cushions, table and chairs with crusted food and drinks running down the sides and filthy seat cushions. Urine puddled on the base of the toilet, GIGANTIC booger and brown smear on back of bathroom door. Unknown brown and white splatters on nearly every wall. And all doors and door handles had smears and splatters all over them. Our room was on a “Premium Floor”. The hall had a spilled cookie/candy crumble and brown liquid in the corner when we checked in that was still there the following afternoon. The entire property is a nice building, but dirty. Tried to speak to the General Manager and Assistant General manager several times. They were always conveniently “in a meeting” or had just left the property. By, far the most unprofessional management I have ever encountered. Check-In staff was to only good thing about the experience. They were doing everything they could to try to remedy our situations with the dirty room AND unavailable booked room. This property obviously has a SERIOUS management problem and is a disgrace to the Hilton Brand. I don’t mind to pay a higher rate to stay at a higher rated property. Hence, booking here. This was not a 3 1/2 star property experience - This was 1 star or lower

Breakfast omelet made at hotel was delicious, and the attendant was friendly delivered great service.

I love the staff here and I usually love the rooms. But the room I was in tonight need some maintenance. It looks like they redone a lot of their rooms but maybe not all of them.

Went to see a concert. Check in was 4pm. We arrived at 4:30pm and were told they didn’t have a room. One of the three elevators was down making going from the room to the lobby difficult. There was no stair access from the lobby so you had to wait.

We always enjoy our stay at ES. It's super convenient to the convention center and concerts. We love the breakfast buffet. Be sure and go early because the closer to 10 am you do the worse the crowds.

Horrible, staff was not professional at all. Broken elevator, stairs do not go to first floor so you have to wait for 20 minutes for elevator. Our bedding was not clean. Found potatoe chips bags in bed.