Mohammadnavid
28 Şubat 2024
We booked a suite for 3 nights. But we stayed for two nights. Here I will explain:
1. We arrived about two hours earlier, around 2 pm, at the reception. The receptionist told us our room is not ready, and we need to wait. So, we waited. Around 3:30 pm, I asked again. She said the room is not ready. Another lady came to the reception, and at 4 pm, I asked them both about the suite. We had waited long enough, and it was the time to check in. The lady said "no, it is not ready yet". When my wife and I asked what we should do, then, she shook her shoulders, and said "I don't know." She did not care, at all. She smiled, and continued working. My wife asked them, we booked this hotel way in advance. You knew were were going to arrive. We have paid for this service. How is it possible that you are not giving our suite to us? Suddenly, the lady jumped to the computer, confirmed our room, and gave us our keys. I don't know what you call this, but I call this "being an unintelligent, insufficient receptionist, who has some attitude."
2. The instruction on the welcome sheet said "18 dollars per day, for parking." But when I was charged about 35 dollars, I asked them about it. The receptionist said 18 dollars is for every 12 hours. But then we continued talking, and asked for the manager. The manager said every time that a customer leaves the parking, they are charged 18 dollars. It gets reset at the end of the day, so even if you do not take out your car, you have to pay 35 dollars.
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