Hyatt House Charleston Historic District

We liked: The hotel is conveniently located, both for walking and for taking the free shuttle provided by the city of Charleston. The room had comfortable seating and beds. We didn't like that the room felt cold, even with the thermostat on highest setting. It would have been nice to have access to another blanket. The public seating areas were not terribly comfortable.

We booked a suite for 3 nights. But we stayed for two nights. Here I will explain: 1. We arrived about two hours earlier, around 2 pm, at the reception. The receptionist told us our room is not ready, and we need to wait. So, we waited. Around 3:30 pm, I asked again. She said the room is not ready. Another lady came to the reception, and at 4 pm, I asked them both about the suite. We had waited long enough, and it was the time to check in. The lady said "no, it is not ready yet". When my wife and I asked what we should do, then, she shook her shoulders, and said "I don't know." She did not care, at all. She smiled, and continued working. My wife asked them, we booked this hotel way in advance. You knew were were going to arrive. We have paid for this service. How is it possible that you are not giving our suite to us? Suddenly, the lady jumped to the computer, confirmed our room, and gave us our keys. I don't know what you call this, but I call this "being an unintelligent, insufficient receptionist, who has some attitude." 2. The instruction on the welcome sheet said "18 dollars per day, for parking." But when I was charged about 35 dollars, I asked them about it. The receptionist said 18 dollars is for every 12 hours. But then we continued talking, and asked for the manager. The manager said every time that a customer leaves the parking, they are charged 18 dollars. It gets reset at the end of the day, so even if you do not take out your car, you have to pay 35 dollars.

Clean facilities. Attentive staff. Love the complimentary bottled water and fruits and the Very Convenient public parking that’s just literally few steps from the hotel doors. Breakfast included in stay is good although not good variety of the bfast meats. Overall , very satisfied.

Not up to Hyatt standards. View looked like a prison or hospital. Furniture scratched & dented. Peeling plaster outside of shower. Door to bthrm did not work. A/C handler filthy inside. Walls paper thin. Coffee but no cups in room. Rude night staff. Received only 2 out of 4 requested wake-up calls. Daytime staff better but some more hospitable than others. On the plus side: rainshower head, lit vanity mirror nice touches. Good breakfast.

My only and BIGGEST issue was that our toilet paper holder broke and when we tried to put it back in we noticed that there was dried fecal matter splattered on it. We spoke to the front desk and they apologized and said they would have it taken care of. It was but the tiolet paper holder fell off again and was NEVER cleaned. We spoke to a manger at this point and they took $40 off our bill but it was NEVER CLEANED!! Completely not acceptable ... woud rather they kept the $40 and cleaned the holder... getting in touch woth room service for more supplies was also an issue .. always busy never able to get through. wouldnt recommend staying there

Clean hotel; room ok but not worth the price; room not ready for check-in. No acknowledgement of Birthday and anniversary. No free parking; Breakfast good.

No tell was great. The staff was excellent and the location was perfect for walking around.

Room looked very nice, but the bed was extremely hard. It just wasn’t comfortable.

Good hotel, good location. Walls were very thin and we could hear other peoples conversations in our room.