We stayed 3 nights and asked for our room to be cleaned each day as there were 4 of us. Each day we found trash under the foot cover the bed linens were just thrown up over the beds not tucked in and pillows not touched. The shampoo, conditioner bottles were not taken out of the shower. The towels were not removed and only some were replaced. The soap dispenser and taps were not wiped. … there were no towels in the pool and gym areas both days. The furniture in the rooms are very banged up and the beds kept slipping off the base. There was no info in the rooms for places to eat/things to see and do or information on the room like heating or lighting instructions. The evening staff were always hidden in a back room and there was no bell to ring so you had to wait for them to come check if you were there. There is no parking and unless you want to pay for valet parking you are told how to park in a local parkade for free if you go and leave at certain times of the night. Not ideal if you are handicapped as the parkade was a few blocks away. The mall does connect the two but it closes at 5 each day. When we told front desk about the things we were unhappy with they said that’s unacceptable but their only solution was that we should have called the front desk each time to complain. They advised and charged five star but it definitely wasn’t.
Çevir