Departure34678875921
24 Haziran 2024
Well, the hotel has apparently just finished refurbishments and our stay on June 12th 2024 was one of the first (if not, the very first) booking to stay there. I'm not sure what they refurbished and to be honest, I wasn't there to see the decor anyway but what I can tell you is. There's no lifts - if you are coming from Gatwick and have lots of luggage, you may want to bear this in mind. It took 30 minutes for the reception staff to check us in (this required our signature and payment... 30 minutes!). We pre-booked a cot, of corse, there was no cot. We arrived at 2am after our flight so we waited 30 minutes to sign our names and check in, then another 30 minutes to find a cot... The cot arrived with no mattress... they gave us thin bed sheets instead - this does not pad out the thick metal bars that run across the bottom of the cot, therefore, the cot was not sufficient so this is not the place to stay if you have a baby. We spent 6 hours at this hotel, we just wanted somewhere to sleep after a long flight and before our drive back home to Bournemouth. I wish we had just drived straight home. Awful experience!!
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