Chelmsford City Centre

Very nice place and the customer was very helpful, everyone was good

The hotel is generally clean and functional but fairly soulless. We found the room well equipped but extremely cold which required attention from staff to resolve as the controls were not responsive . The carpet was stained but overall the room was clean and the bed comfortable. The room was not serviced on the second day, the notice says that you should request at reception which we had done, by 5pm nothing had been done. So no clean towels, bed not made, coffee and milks not replaced, so down again to reception to complain. I can’t understand why in a premier plus room which is sold at premium price why the room is not automatically serviced, otherwise surely a discount should be given, what’s the point of staying in a hotel if you have to service your own room. On the second night we came back to have something to eat, their special menu advertised in the lift was on the cards. Oh sorry no food available as we don’t have a chef tonight, so we had to wait until the next morning for breakfast. We won’t be hurrying back!

We arrived to the Premiere Inn in Chelmsford last Friday night around 7pm. We checked in at the kiosk and were first allocated room 424. As we opened the door to 424 we were hit with an overwhelming smell of mildew and the room felt damp. My husband went to the bar to speak with someone about changing rooms so we were then moved to room 224, directly under the first room, but two floors down. We were late going to a party so quickly dropped our bags and left without looking through the room. We returned to the hotel around 12.30am and as we opened the door it felt like we were walking into an oven. The temperature in the room had been set to 28c. So, we turned the temperature down to 19c and tried to open windows. The windows are sealed and the fan in the AC unit did not work. There was zero ventilation and we had a terribly uncomfortable night's sleep. I also noticed when I went into the bathroom to wash up before bed that the toilet had not been cleaned. It look like somebody had vomited in it. I actually used hand sanitiser to clean the seat. It was rank. The next morning when I went to take a shower I noticed that the showerhead was covered in thick black mould as was all the grout between the tiles in the shower. I actually tried to clean it off with an extra toothbrush using toothpaste as abrasive, but gave up after a few minutes (photo of the showerhead after cleaning attached - note you can still see black mould on it). My husband and I were absolutely disgusted and not wanting to risk getting Legionnaires disease decided to wait to shower when we got to our hotel in London where we were staying for the rest of the weekend. With the expection of the sheets, everything in that room was dirty or damp. I have never felt so uncomfortable in a hotel in my life. The only positive think I can say is that the person who helped us change the first room was very nice.