Best Western Atlantic Hotel

We stayed at this hotel and have been accused of stealing soiled second hand bed linen, thieves look like they operate here and steal before or after you have left the room, the hotel management have plunderd my wifes bank account of £100, It seems the hotel are the thieves, BEWARE of this hotel. Mr Santa-Rita the hotel manager refuses to converse on the subject and has very little knowledge of the English language which may be the answer for his lack of reasoning and judgement of character, the managing director seems to be out of the same mould. So be carefull when you pay by card as this gives them a licence to take an unauthorised debit as you signed a disclaimer when getting your key. I advise that you get an inventory list of what is precisely in the room. DINNING AREA:: Breakfast was not very warm, food left sitting out for ages, staff unhelpfull, children running round unsupervised, parents did'nt care. RECEPTION;; staff untrained,uncaring, ignorant. VALUE;; overcharged £100 for something we did not have. SLEEP QUALITY;; Large parties held here we were awake most of the night. Decor is modern;;

17 family members booked this hotel for January 2023 beginning of August. Yesterday a few got notifications of the booking being cancelled. My husband went to the hotel, the car park had about 20 young kids playing cricket and there were other people repairing push bikes etc. He asked about the cancellation and was told it was due to the hotel now having ‘Long term guests my husband said refuges then, judging by the car park ’. This was not denied by the receptionist. This would not be a problem to us albeit an inconvenience rebooking another hotel. The problem is when I phoned this morning and asked the receptionist, what I was told was far from truthful. She told me the bookings had been cancelled due to over running building work, when I mentioned the conversation my husband had the previous evening, she completely denied that they had long term guests and it was just because of the building work. I could clearly hear many people in the background, including a child crying loudly, when I enquired about this I was told what I could hear was her manager talking to the maintenance man, I asked if the maintenance man was a child, she completely denied there were any children , as she said ‘in her reception’. I said I know what a child crying sounds like and you clearly have a child in your reception. The receptionist continued to deny there was anyone staying at the hotel and it was and I quote ‘cancelled due to over running drilling works. With this level of lies, how can you trust this sort of hotel chain. Tell the truth for goodness sake, you may have something going on, we know you have bricks outside and a cover on the front of your building, but don’t blatantly lie to people. Do yourself a favour if you are looking to book the premier Inn is much cheaper and closer to town and at least you won’t be cancelled or lied too.

This hotel is full of families who have been evacuated from Afghanistan - I don't object to that but as such it is very noisy and full of young children running up and down the corridors until late at night, balls being bounced on the floor above etc. As a business traveller it is imposible to concentrate on work in an evening because of the noise. The reception staff are fabulous and are trying to sort things out.

We paid nearl 160 for an executive room which consisted of a chair table and bed all well used. The bed had some sort of blankets on mattress darnt look. Two decorative pillows smelling of stale perfume causing me to itch because of my allergy. Just one biscuit with tea and coffee. On arrival we were told no bar open no restaraunt but they would supply glasses had to drive back into town to eat not what you want after working all day.the hotel looked like a cheap travel lodge 1970s not in the nicest of surroundings. Good choice for breakfast but it was cold. cold plate etc. the rooms surrounding us were noisy doors banging people visiting the rooms.this hotel cannot be classed as a starred hotel.don’t stay here use premier inn at a third of price clean comfy.£160 I feel I’ve been robbed

Very clean and tidy. Welcoming staff and very helpful staff. The amenities are great and a great gym too. Tonni Gabby and the team are great. I stay here for business trips and is always a great standard that is why i come back

Best hotel I have ever stayed at! Can’t thank the staff enough - Toni, Gabi, Lindsey, Gulia. The housekeeping team are amazing. Restaurant staff always made sure I was looked after with great food. Thank you again to all the amazing staff at The Atlantic Hotel! Hope to see you again soon. ❤️❤️❤️

The on-line check in was very simple, which made the check-in on arrival even more simple. The receptionist just handed me the room key and provided simple but accurate directions to my room. The room was as spacious as I had expected for the room I had chosen, and very clean, also as expected.