Hampton by Hilton Chengdu Kuanzhai Alley

Hampton by Hilton Chengdu Kuanzhai Alley Yorumları

Hampton by Hilton Chengdu Kuanzhai Alley

No. 11 Majiahuayuan Road, Jinniu District, Çengdu, Sichuan, ÇinOtel Ayrıntılarını Görüntüle
Hampton by Hilton Chengdu Kuanzhai Alley
Hampton by Hilton Chengdu Kuanzhai AlleyHampton by Hilton Chengdu Kuanzhai AlleyHampton by Hilton Chengdu Kuanzhai Alley
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9.4/10
Harika
7700 yorum
Onaylı yorumlar
Konum9.4
Olanaklar9.3
Hizmet9.5
Temizlik9.5
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Mükemmel kahve(439)
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Olumsuz Yorumlar(140)
Samantha SH
Rahat 2 Yatak Odalı
Konaklama tarihi Ara 2025
Arkadaşlarla seyahat
3 yorum
10/10
Mükemmel
Yayınlanma tarihi 26 Oca 2026
The hotel is not that near to 宽窄巷,but it is a very pleasant hotel and very convenient for didi, so no issue. There us a mini market nearby (less than 100m) , if you walk about 500m turning left from hotel, you will find more shops and restaurants. The hotel is clean and staff are friendly & helpful. Overall we were happy with our 5 nightsstay.
Çevir
Konaklama Yerinin Yanıtı: 嘻嘻,感謝您對歡小朋的讚美,能得到您這麼高的評價,歡小朋真的好開心,我們的日常工作得到您的認可,對歡小朋來説是最大的鼓勵。我們還會努力做到更好,歡小朋期待您的再次光臨,常回家看看哦~麼麼噠
asdfghjkelly
Cozy Queen Oda
Konaklama tarihi Mar 2026
Çift
7 yorum
6.0/10
Yayınlanma tarihi 7 Nis 2026
Would not recommend. Hotel is advertised as being close to kuanzhai alley, however in reality it’s a 15-20 minute taxi ride away. Hotel is located on residential streets not within tourist friendly location. Hotel service also does not quite meet expectations for the Hilton brand - minimal greeting by staff, seem disinterested, staff unable to give advice for how to explore Chengdu. A bit careless with luggage handling. Pros / lovely and clean housekeeping. Laundry clean and well maintained.
Çevir
Konaklama Yerinin Yanıtı: Dear Guest,We sincerely apologize for falling short of your expectations and for the inconvenience regarding location, service attitude, and luggage handling during your stay. We take your feedback very seriously and have immediately shared it with our frontline and guest service teams for enhanced training on local guidance, hospitality etiquette, and luggage care.We are delighted to know that our housekeeping and laundry service met your satisfaction, and we will keep maintaining these high standards. We truly hope to have the opportunity to welcome you back and deliver the consistent Hampton by Hilton experience you deserve.
TimothyCQ
Superior Queen Oda
Konaklama tarihi May 2025
Yalnız seyahat
15 yorum
10/10
Mükemmel
Yayınlanma tarihi 22 Haz 2025
There's no place like home, and no place like Hampton. The benevolent receptionist upgraded my room free of charge, which was just as nice. Definitely a must-stay hotel for a Chengdu trip.
Çevir
Konaklama Yerinin Yanıtı: Dear Guest, Thank you for taking a moment to share your experience .I'm happy to hear you having a lovely stay with us, We look forward to welcoming you back to our hotel in the furture.
Misafir Kullanıcı
Cozy Queen Oda
Konaklama tarihi Eki 2025
Arkadaşlarla seyahat
18 yorum
10/10
Mükemmel
Yayınlanma tarihi 1 Ara 2025
friendly and helpful front desk personnel, clean room, good location, near huapaifang metro station ~650m.
Çevir
Konaklama Yerinin Yanıtı: Dear guest: Hello! Thank you for your 5-point review! Every city always has reasons that make people miss it, every season has scenery that we cannot bear to part with, and every hotel has its sweet and warm memories. I hope we will be the warmest and most unique one in your memories! Come back often and take a look. Wishing you all the best!
Misafir Kullanıcı
Rahat 2 Yatak Odalı
Konaklama tarihi Eyl 2025
Çift
4 yorum
9.0/10
Harika
Yayınlanma tarihi 22 Eki 2025
Our room was kind of small, but was clean and the beds were comfortable and the service at the reception was great
Çevir
Konaklama Yerinin Yanıtı: Dear Guest, Thank you for taking a moment to share your experience .I'm happy to hear you having a lovely stay with us, We look forward to welcoming you back to our hotel in the furture.
Anonim Kullanıcı
Cozy Queen Oda
Konaklama tarihi Ağu 2025
Arkadaşlarla seyahat
5 yorum
6.5/10
Yayınlanma tarihi 16 Eyl 2025
First stay the room was unclean, after reflecting our comments they gave us a better room upon our return a week later
Çevir
Konaklama Yerinin Yanıtı: 尊敬的賓客:非常感謝您的分享,以及對酒店的喜愛為我們的下次相遇做好充分的準備,再次謝謝您的點評,真誠期待您的再次光臨。
LK. Len
Rahat 2 Yatak Odalı
Konaklama tarihi Şub 2025
Aile
15 yorum
10/10
Mükemmel
Yayınlanma tarihi 2 Nis 2025
The shower .. hot n turn cold n turn hot, not really consistent We wish to have more choices of pillows The front counter staff really friendly and helpful,
Çevir
Konaklama Yerinin Yanıtı: Dear Guest ,Thank you for staying with us and sharing your thoughtful feedback. We sincerely apologize for the inconsistency in the shower temperature – this falls short of our standards, and our maintenance team has already conducted thorough checks on the water heating system to prevent recurrence. Your suggestion about expanding pillow options is greatly appreciated! We’re currently evaluating additional choices to enhance sleep comfort for guests like you. On a brighter note, we’re delighted to hear your kind recognition of our front desk team’s hospitality; I’ve personally shared your praise with them – it truly brightened their day!
Toto Rx
Rahat 2 Yatak Odalı
Konaklama tarihi May 2024
İş seyahati
4 yorum
9.0/10
Harika
Yayınlanma tarihi 3 Haz 2024
Very good location but small size of room when compared to Chinese hotel preference Reception and room service not good at English communication
Çevir
Konaklama Yerinin Yanıtı: Dear guest, thank you very much for your comments and feedback on our hotel. We value your comments and suggestions, and we apologize for any problems you may have had during your stay. We have carefully analyzed your feedback and found that we do have some problems with English communication in reception and room service, which is our own fault. We have taken measures to strengthen the English training of our staff and improve the quality of service to ensure that guests can get a better service experience. At the same time, we have noticed that you are not satisfied with the size of your room. We understand how you feel, but as our hotel is located in the heart of the city, relatively small room size is inevitable. However, we will do our best to provide guests with more comfortable accommodation, such as more comfortable bedding and pillows. Finally, thank you again for your feedback and support. We will continue to strive to improve our services and provide guests with a better stay experience. If you have any other questions or needs, please feel free to contact us and we will do our best to meet your needs.
ieao
Rahat 2 Yatak Odalı
Konaklama tarihi Eki 2024
Aile
21 yorum
8.5/10
Çok İyi
Yayınlanma tarihi 5 Ara 2024
The rooms are spacious, clean and nicely maintained. It is located 2.5 km from Kuanzhai Alley.
Çevir
Konaklama Yerinin Yanıtı: Dear Guest, Thank you for taking a moment to share your experience .I'm happy to hear you having a lovely stay with us, We look forward to welcoming you back to our hotel in the furture.
Misafir Kullanıcı
Cozy Queen Oda
Konaklama tarihi Kas 2023
Arkadaşlarla seyahat
7 yorum
10/10
Mükemmel
Yayınlanma tarihi 31 Ara 2023
Thank you so much for the best service, kind reception, and Thanks again for find my phone it(OMG...) Free laundry is available with the dryer on the 2 floor, breakfast is very delicious, and the menu is changed every day. Unlike regular Chinese hotels, the room doesn't smell like smoking at all, so I was able to stay very comfortable for about a week of this time travel.
Çevir
Konaklama Yerinin Yanıtı: 哇哦~哇哦~哇哦~三個哇哦都不能表達出小朋的激動,這麼一大段的讚美,讓我感受到了您對我們滿滿的愛意和對我們的認可,小朋作為酒店人,您對我們的認可就是我們前進的動力!感謝您入住成都寬窄巷子希爾頓歡朋酒店,非常榮幸能得到您的肯定,酒店內的設施設備是嚴格按照集團要求佈置,採用舒達(Serta)【Hampton Bed】標準的雙專利床墊,衞浴用品沿用希爾頓專用“Peter Thomas Roth”,我們致力為每位來賓營造温馨舒適的入住體驗。衷心期待您的再次到來!
Olga Fr
Cozy Queen Oda
Konaklama tarihi Nis 2025
Yalnız seyahat
7 yorum
9.0/10
Harika
Yayınlanma tarihi 29 May 2025
Good place for stay
Çevir
Konaklama Yerinin Yanıtı: Dear Guest, Thank you for taking a moment to share your experience .I'm happy to hear you having a lovely stay with us, We look forward to welcoming you back to our hotel in the furture.
Philip Chan 77
Cozy Queen Oda
Konaklama tarihi Eyl 2024
Aile
129 yorum
8.0/10
Çok İyi
Yayınlanma tarihi 21 Ara 2024
Very good location and easy access to parking
Çevir
Konaklama Yerinin Yanıtı: Dear Guest, Thank you for taking a moment to share your experience .I'm happy to hear you having a lovely stay with us, We look forward to welcoming you back to our hotel in the furture.
Misafir Kullanıcı
Cozy Queen Oda
Konaklama tarihi Ara 2023
Aile
3 yorum
10/10
Mükemmel
Yayınlanma tarihi 28 Oca 2024
One of the best hotels in Chengdu!! I booked 6 rooms for my family in January. We had very clean rooms, nice and professional staff, and good service! highly recommend it!
Çevir
Konaklama Yerinin Yanıtı: Dear Guest, Thank you for taking a moment to share your experience .I'm happy to hear you having a lovely stay with us, We look forward to welcoming you back to our hotel in the furture.
Teobisata
Cozy Queen Oda
Konaklama tarihi Eki 2023
Aile
14 yorum
9.0/10
Harika
Yayınlanma tarihi 25 Ara 2023
The staff at the reception should be reviewed or at least trained properly because they have big issues: 1) speaking English; 2) speaking the truth; 3) knowing the structure they are working for. Said the above the manager compensate the lack of experience of her subordinates but an hotel with this brand deserves better. There is room for improvement.
Çevir
Konaklama Yerinin Yanıtı: 尊敬的客人,非常感謝您對我們酒店的點評。我們非常重視您的反饋,對於您在前台遇到的問題,我們深表歉意。我們會對前台員工進行再次培訓,以確保他們能夠更好地為客人提供服務。同時,我們也會加強對員工的培訓,以便更好地滿足國際客人的需求。我們會認真對待您的建議,不斷改進我們的服務,讓每一位客人都能夠感受到我們的誠意和關懷。再次感謝您的反饋,期待您的再次光臨。
Anonim Kullanıcı
Rahat 2 Yatak Odalı
Konaklama tarihi Mar 2026
İş seyahati
39 yorum
10/10
Mükemmel
Yayınlanma tarihi 22 Nis 2026
酒店不錯的,服務很好,無論是客房還是前台見到人都是笑臉相迎,有問題也是非常負責,能夠及時答覆並且解決,房間乾淨整潔,房間裏配備齊全,有綠茶和周邊旅遊地圖,早餐也比較豐富,推薦入住
Çevir
Konaklama Yerinin Yanıtı: 看到您留下如此暖心的反饋,我們滿心歡喜!看到您的入住體驗不錯,就是對我們團隊最大的褒獎。從精心準備房間,到熱情周到的服務,每一步努力都因您的肯定而熠熠生輝。期待未來的日子裏,能與您再次相逢,繼續為您締造更多美好回憶,祝您生活常如意,旅途皆美好!----耕耘的歡小朋