Chicheley Hall

I stay here for the proximity to the Chester Arms which is fantastic. It's probably not the staff's fault, as they've not been trained but they're just not welcoming. "How was your stay" is a pretty typical question when checking out, not once have been asked, barely a good morning. The rooms have cobwebs, plenty of lights don't work, the amount of limescale on the shower head was quite incredible. Beds are always comfortable and there is rarely anyone in the bar (including bar staff) so it's good for working. However the prices are not inline with the standard of the hotel - £12 for large glass of terrible wine. If you're going to stay, walk over to the Chester Arms and forget about the hotel!

Checked In , ok on surface although took forever and they clearly were not organised. Dropped bag in room and meet some fellow colleagues for a drink in bar. No bar staff. Reception staff came to assist, which was kind considering no one around but she had no idea what a Pinot white wine was , or how to put through till nor actually how to do measure of gin. She would have been better looking for someone to help. We went out for dinner, the restaurant that we had booked as just , well they weren’t organised. After arriving back went to room. Well what I hadn’t noticed was just how much of a slant the whole room was on. I didn’t think an immediate problem just put it down to old building. But then I got into bed, well the bed has had no adjustments made so basically that is also on a slant , so much so that you actually roll. So between felling like you were going to roll of bed and the massive gaps in door frame allowing the light in the hallway which remains in all night - no sleep!! So I thought I’d turn a bad situation to my advantage and just sack of sleep and work ! That apparently is also not an option - no sockets anywhere that are accessible . I reported this first thing in the morning, I was told I’d get s call back. No call. I followed up again told I’d get a call. No call. I called again and was to email . I emailed . No reply , I have followed up twice now still no response other than it’s been passed on . Absolutely unacceptable . Never again

Lovely two nights away. Great staff and very welcoming,food fantastic 👏 Thank you.

This is a very special place with an interesting history: the house and wings are set in lovely grounds that, to the Hotel's credit, are being very well maintained. It was a return visit for the two of us: we had spent time there when the estate was used by the Royal Society as an out of town Conference venue and meeting place. Lucky to have good weather we were well looked after and very happy to revisit Chicheley.

Booking for an overnight stay. Beautiful buildings and grounds. Favourite venue for weddings our stay was on a quieter day so time to appreciate the impressive ambience and history (most recently used during WW2 as a secret training camp for SOE agents). All practical aspects were fine. Free parking adjacent to our room. Check in easy. Double room on first floor big enough, quality bathroom, spotless. No aircon (well it is a Graded listed building) but the fan was OK. Breakfast (extra but good value) was fine. Everyone from reception onwards were really friendly and efficient. This is not a chain hotel but one with its idiosyncrasies/character. We loved it.

On arrival I discovered my room had two problems...the folding blind did not function and the standard lamp did not go. I contacted the desk next morning and the repairman was there that afternoon & sorted both items quickly. Staff were friendly and helpful.

Very limited lighting in room - 1 bedside lamp and 1 floor lamp, so it felt like sitting in a cave. On the first morning, I found the bathroom light did not work. I showered in near darkness. I reported this to reception as I left early in the morning, expecting it to be working on my return inthe evening. It was not. I returned to reception and was offered another room. I was instructed to pack and return to reception, which I did. They struggled to find me another room. I was then told they had managed to get the light working. I returned to my original room. The room was too hot and the window was difficult to access due to the TV and table being in the way. 1 member of staff was so unpleasant to me that another guest asked if I was okay. The member of staff then berated me for complaining. I tried to explain that I wasn't complaining. He completely humiliated me in front of a room full of guests. The building is beautiful, very clean. The food was lovely although I was informed I couldn't have food for two nights of my 5 night stay due to a wedding.

Very little to choose from on the breakfast buffet if not going for the "full English". No cold cuts, no cheeses, no sliced fruit, no natural yogurt, no bread except for toast.

Hotel was great but i am still waiting for the invoice to be emailed to me with the correct value as promised. I need this to claim back the expense from my company so it is of utmost importance.