My husband and I spent 3 nights in this hotel. We meant to have a romantic vacation, away from the kids. Upon arrival, we were pleased with the place. The views are amazing, the hotel is different and mixes old with new. The room was nice, not a 5 star room, but pleasant enough. We also enjoyed the dinner, food was great. The problem with this hotel was the service. We had some disappointing experiences that managed to downgrade the whole experience. 1 - there was no one to accompany us to our room upon arrival. 2- the bathtub and shower had mold. 3- I mentioned several times that my husband’s birthday was during our stay, and nothing was arranged by the hotel. 4- we were told we would have a welcome gift in our room, that turned out to be a water bottle and 2 oranges… 5 - when we asked for more shower gel to the cleaning ladies, we were looked with suspicion, almost like we were lying about not having any in our basket. And then the cleaning lady just suddenly commanded us to put on the face mask. That was our first really bad experience. 6 - the breakfast is until 11 am. But when we showed up at 10h30, there was already little food and the empty trays are not being refilled. If you stayed until after 11, you had the distinct feeling you were very unwelcome. 7 - on our last morning, we asked an employee for 2 cappuccinos from the expresso machine, and that was when we were faced in full with the lack of proper training. The reply we got was more proper from a corner bar than from a 5 star hotel. Not to mention we could hear the employees discussing private matters while we were eating. It was like we weren’t even there. 8 - the check out is to pay and leave. There was no “how was your stay”, nothing. To finish, I would say this hotel would be more deserving of a 3/4 star rating than a 5 star. The service we got was definitely not a 5 star service. The 3 stars I am giving are due to the place and dinner food.
Çevir