Beacon Fell Country Park, City Of Preston Yakınlarındaki Oteller

This was great for why we needed it. We wanted somewhere to spend the night after a full day of travelling. We also had a dog with us and the hotel were very accommodating for this. (Extra points). We had also got the breakfast package which was pretty decent. There was a wide range of food choices which was great as I can be a fussy eater. The place was pretty clean and the staff were very welcoming. The only real complaint that we have is the beds. They are so hard and not very comfortable. It was on par with lying on a concrete block. Despite this I do feel that everything else outweighed this, however one night would be my limit as my body felt broken the next day from the bed.

Lovely hotel and very easy to find on foot from the train station. Early check in and late check out is not an add on. Requests will be put forward and it’s a chance you have to take on the day. They were very accommodating in letting me check in earlier. Thank you Front of house (reception) Georgia needs extensive training on how to speak to people. I said ‘mate’ in a friendly tone to her colleague. She aggressively told me not to call him that! I apologised and asked if I should be calling him ‘sir’ she said ‘yes, that’s better’ I was so embarrassed, she made me feel like I’d done something awful like swear. I later asked other members of staff if it was offensive to say ‘mate’ in Preston. It isn’t? So then why was I spoken to in such a tone. They said she was probably in a bad mood & took it out on me. THIS IS NOT AND SHOULD NOT BE ACCEPTABLE BEHAVIOUR from any staff member towards a paying guest! The Room Heather is an absolute credit to the team. She had my room ready early. It was immaculately clean when I got there. Beds are very comfortable, I slept like a baby. The domestic team were so kind and helpful at any given moment. Whether it be for extra towels, milk or tbags. Nothing was too much for them. It was a nice view with a window that opens enough to let the breeze in. Ac worked lovely especially with how hot it’s been. Breakfast I’m allergic to eggs. I wanted a warm breakfast. I requested a vegetarian sausage that was eggless. They don’t serve these. Ok I later asked if there was a vegan option. They said the sausage was vegan but not suitable for egg allergy sufferers. So it’s not vegan? It was such an ordeal I just had cereal the first day. They were happy to correct themselves that it was in fact a vegan sausage. If it had been a better experience I would’ve taken pictures. But, to feel like an inconvenience is not an experience I’ve had before in a hotel of this stature.

We stay here quite regularly - not because the hotel is fabulous but because it's the only one in the area which has proper king sized beds available, and because the location is perfect as we are driving down the A6. They don't do weddings either which means you dont have all that noise to contend with. Hopefully now it's being rebranded this update will continue throughout the interior. The rooms are very dark and dated. There was a slight issue when we arrived as my message did not seem to have got through to say we needed a ground floor room due to mobility issues and by the time we arrived they had all been allocated and most of the lifts are currently being replaced, but the reception girls quickly got that sorted and gave us a family room with 2 double beds. The mattresses were in dire need of replacement - terribly saggy and one of them had a huge dip in the middle making them extremely uncomfortable. The duvets are horrendously heavy. There is no need to have something so heavy as you can get a good amount of heat from a much lighter weight duvet. I struggled to move under it as it weighed down so much and I have arthritis in my shoulder making it almost impossible to turn over. We did ask at reception for something lighter and were given sheets to use instead but the weather turned a bit cooler so the sheet was just too thin. I cannot imagine how the cleaning staff cope with changing the covers on these monstrosities daily when people check out. The cost of the 3 night stay for us was around £450 for room only. Extremely expensive. If we had booked B&B it would have been over £500. I do realise the spa/pool etc is probably covered in this price but perhaps a different price bracket to include or disclude the amenities might be a better idea as we were only basing ourselves there to sleep, and go out and about all day. The only other issue we had, which was of no fault of the hotel in any way, was the way some other guests had no concept of the amount of noise they make nor did they seem to care. We were wakened regularly to doors being let slam shut rather than gently closed at very early hours (there were a lot of workmen/businessmen staying) and in the room directly above us there was at least one child who sounded as if they were using the bed as a trampoline to bounce off of, onto the floor with a massive thud then run up and down the floor constantly from 6am each of the mornings.

Really nice place to stay i was never bothered by anyone very private, bit cold in room but not a big deal for me .Close to everything in preston cant go wrong enjoyed my stay i will be staying here again

I like this hotel and have stayed here a few times. It is well located near Blackburn just off the M65 at junction 5. The on site pub is nice and there are also numerous places nearby where you can socialise and eat and drink. The room is of a high standard and modern, the bathroom is more than adequate for shaving or doing makeup properly. The room was warm and comfortable even though it was quite cold outside. Check-in is straight forward and handled in the adjoining pub. Once you have checked in your key card gives you access into the hotel accommodation. There is a night porter available when the pub is closed but you won't see staff in the hotel accomodation apart from housekeepers in the morning so it's useful if a little discretion is required.

Arrived for a one night stay for a planned trip to Blackpool. On arrival the car park is situated up a steep ramp only room for one vehicle to either drive up or down. The car park is approx 15-20 spaces with concrete posts everywhere, parking was a complete nigh**are and was chargeable. The food was substandard items missing due to running out of stock. Breakfast was not much better not enough plates not enough glasses had to keep asking for basic items to be provided, the whole catering experience was shoddy. Fresh orange juice tasted like water asked if there was a problem with the machine and was told they didn’t know. Staff looked absolutely miserable no enthusiasm at all just lacking in any sense of them actually wanting to be there..customer service lacking. Terrible smell on the corridor almost like a vomit smell and a guy walking round spraying air freshener constantly. Seemed to be a lot of families living there either moved in due to local housing issues etc people walking into the bar area in their pjs. Would not stay again and would not recommend

Stay away from this Hotel, like you would the plague, SERIOUSLY!!! I booked a 3 night stay at St Andrew's House Hotel, from the 7 February 2020 on wards, in an attempt to have a peaceful and comfortable stay, although, I couldn't have booked a worse Hotel!!!! I was kept awake all night long, from banging noises from above me and squeaky floor boards. Earlier in the evening when I heard noise, I was hoping it would settle down as the evening went on, however, it didn't, and so when it got to 3:38am I decided to call the emergency number for the Hotel, although, to my shocking surprise there was no answer and my call was not returned by either one of the Hoteliers I was only told when I had got to the Hotel that I was being put in a room were the shower was not working correctly. Phil said I would need to put the hot water on in the sink, then put the shower on and then I could turn the hot water off in the sink. I did this, however, the shower was not hot then, so I had to keep the hot water on in the sink, for the whole duration of my shower. The shower also kept coming on for 3 seconds and then went off again, repeatedly, until I had finished the shower. I asked for a refund for the 3 night stay, minus offering £10, to cover the laundry costs. Lorraine said in an off way, that it will cost them £15 for the laundry and extra for getting cleaners in, as well. She said she did not want to refund me for that night. I said I was not happy about this, I was very polite in how I handled the situation, but I felt that Lorraine had a very rude manner. Phil told Lorraine that he would give Lorraine the money back and he went ahead, to refund me back to my card. The refund receipt was dated the 8 February and to date (19 February), I have still not received a refund. I have tried to contact the hotel for the past 4 days, by calling them, but there has been no answer. I have left a voicemail, asking them to call me back, however, I have not been called back. I sent the Hotel an email on the 17 February and I have not received a response to this, as yet, My dad rung and spoke with Lorraine today at 12:54pm, to ask her nicely about my refund, she said that they had already refunded me. She said that she was out at the time, but that she would call my dad back when she got back to the Hotel, to which she never. I rung tonight and I spoke with Phil, he too, said that I had been refunded and I said I had not been. He also said that World Pay were the organisation that they use to deal with their refunds. I then contacted my bank and they said that it can take anything from 3-6 weeks to get a refund from them. I was very shocked at this, because Hotels usually refund customers directly, within anything up to, but not extending, 5 working days and the Hoteliers did not warn me of such a delay, either!!!! I rung the Hotel back again, as soon as Phil answered the phone, I heard Lorraine in the background, saying to Phil, to