Ribble Steam Railway & Museum, City Of Preston Yakınlarındaki Oteller

We stay here quite regularly - not because the hotel is fabulous but because it's the only one in the area which has proper king sized beds available, and because the location is perfect as we are driving down the A6. They don't do weddings either which means you dont have all that noise to contend with. Hopefully now it's being rebranded this update will continue throughout the interior. The rooms are very dark and dated. There was a slight issue when we arrived as my message did not seem to have got through to say we needed a ground floor room due to mobility issues and by the time we arrived they had all been allocated and most of the lifts are currently being replaced, but the reception girls quickly got that sorted and gave us a family room with 2 double beds. The mattresses were in dire need of replacement - terribly saggy and one of them had a huge dip in the middle making them extremely uncomfortable. The duvets are horrendously heavy. There is no need to have something so heavy as you can get a good amount of heat from a much lighter weight duvet. I struggled to move under it as it weighed down so much and I have arthritis in my shoulder making it almost impossible to turn over. We did ask at reception for something lighter and were given sheets to use instead but the weather turned a bit cooler so the sheet was just too thin. I cannot imagine how the cleaning staff cope with changing the covers on these monstrosities daily when people check out. The cost of the 3 night stay for us was around £450 for room only. Extremely expensive. If we had booked B&B it would have been over £500. I do realise the spa/pool etc is probably covered in this price but perhaps a different price bracket to include or disclude the amenities might be a better idea as we were only basing ourselves there to sleep, and go out and about all day. The only other issue we had, which was of no fault of the hotel in any way, was the way some other guests had no concept of the amount of noise they make nor did they seem to care. We were wakened regularly to doors being let slam shut rather than gently closed at very early hours (there were a lot of workmen/businessmen staying) and in the room directly above us there was at least one child who sounded as if they were using the bed as a trampoline to bounce off of, onto the floor with a massive thud then run up and down the floor constantly from 6am each of the mornings.

Stayed for 4 nights and what a wonderful stay, the hotel is 30 seconds walk from the Centre and 5 mins walk from Preston Station. The room was beautifully presented, clean and comfortable, and the staff, well, what can I say, Lauren and Lauren, Martin and all the staff made us feel more like friends than guests,….what can I say, we’ll definitely be staying again ( sorry guys! Lol) In a nutshell, highly recommended. By the way, Lauren, have you seen that Nun again? ;)

When we arrived the barrier was down. We had to do that awkward thing of move the car over as far as you can and then stretch to reach the button to contact staff. Unfortunately the staff member who answered the gate intercom was a little hard to understand and she cut us off rather abruptly with the gate still remaining down. We pressed again and the gate allowed access. We checked in and I advised that I had already paid online via paypal. The staff advised that any payment was not an actual payment rather a hold - I would still need to pay again. If you use paypal you will know it takes several days to show on your account so I could neither prove nor disprove their claims. We got to our room and were pleased to be in an annexe as there was a wedding going on. Nice room size etc kettle, coffee machine, mugs, tea and biscuits. I checked in the bathroom for glasses and there were none available - I would assume that a hotel charging over £100 per night would at least supply plastic cups or proper glasses to drink water from. There was plenty of storage available and a decent hairdryer. The shower was nice - however the glass door was not long enough to prevent significant amounts of water hitting the floor - the bath mat was sodden. The shower tray and grout work as well as an area near the radiator had mould/blackening to it. There was also a random hole in the ceiling - possibly an old leak? The food was great although it took a while to arrive. I did ask for mild peppercorn sauce and no mushrooms - my food arrived with mushrooms and no peppercorn sauce. We left the restaurant believing that the meal would be added to the room - a member of staff followed us out advised that many people may have sat at the table and they needed a room number (this was given when we arrived at the restaurant) and could we pay now?!; perhaps they need a better booking/checking system in place? We then went through to the bar there were several tables which had been left with glasses on them. They were only removed when we sat at one of these tables, the table remained unwiped. The two staff on didn't come over to see if we wanted more drinks and didn't interact with other people who were hovering also intending to purchase drinks. I eventually took my chair and sat in front of the bar waiting for the staff to return from a patrol; neither asked if they could help so I shouted over. I believe this is indicative more of a lack of training in customer service than rudeness. Children from the wedding were becoming a nuisance by this point and were pretty much unchallenged by staff. They were running in and out, up and down stairs taking milk from the fridges and leaving plastic rings on the floor. They made enough noise to be heard on at least the first floor as the fire doors were help open by magnets. In our room we hoped for peace and quiet only to be left disappointed by music echoing over from the wedding - this finished just before midnight. The bed was comfortable and we slept well. The gym was lovely and quiet at 8am although the sauna hadn't quite heated up when we headed in there around 8.40ish. Breakfast was mostly tasty - the black pudding lacked any flavour - the scrambled eggs and hash browns were great. The tea was the wrong colour and tasted like very cheap teabags. There were bits of chips on the floor from the food service the night before.

Arrived for a one night stay for a planned trip to Blackpool. On arrival the car park is situated up a steep ramp only room for one vehicle to either drive up or down. The car park is approx 15-20 spaces with concrete posts everywhere, parking was a complete nigh**are and was chargeable. The food was substandard items missing due to running out of stock. Breakfast was not much better not enough plates not enough glasses had to keep asking for basic items to be provided, the whole catering experience was shoddy. Fresh orange juice tasted like water asked if there was a problem with the machine and was told they didn’t know. Staff looked absolutely miserable no enthusiasm at all just lacking in any sense of them actually wanting to be there..customer service lacking. Terrible smell on the corridor almost like a vomit smell and a guy walking round spraying air freshener constantly. Seemed to be a lot of families living there either moved in due to local housing issues etc people walking into the bar area in their pjs. Would not stay again and would not recommend

I like this hotel and have stayed here a few times. It is well located near Blackburn just off the M65 at junction 5. The on site pub is nice and there are also numerous places nearby where you can socialise and eat and drink. The room is of a high standard and modern, the bathroom is more than adequate for shaving or doing makeup properly. The room was warm and comfortable even though it was quite cold outside. Check-in is straight forward and handled in the adjoining pub. Once you have checked in your key card gives you access into the hotel accommodation. There is a night porter available when the pub is closed but you won't see staff in the hotel accomodation apart from housekeepers in the morning so it's useful if a little discretion is required.

Phil's hospitality and laid back friendliness was outstanding. Great take away breakfast when I asked for it. Room comfortable clean and well presented, and great value for money. He is open to feedback on ways to improve the hotel and focused on making it a relaxed welcoming place.