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Here you feel at home immediately! At the reception, at the bar, at the restaurant always friendly staff. The owners are also on site and live customer care pax excellence! The rooms are very skillful and very well equipped. The food is high and it's something for everyone. Here you'll be very happy to see me again

A very good experience, very convenient when registering for accommodation; the waiter is very friendly and has a feeling of being at home. Unfortunately, I had to leave early this time and didn't have breakfast. Next to it is a big supermarket!

Buona la posizione nel centro di Wattens ed a pochi minuti dal Kristallenwelt, così come il garage. Ci è stata offerto un upgrade della stanza sicuramente gradito. Se la stanza è matrimoniale gli accappatoi devono essere 2, così come le ciabattine e dovrei già trovarle in camera senza dover chiedere. Nonostante abbia chiesto almeno le ciabattine, in serata mi hanno detto che erano finite: poca organizzazione, ma il prezzo è da 4 stelle! La colazione non vale il prezzo pagato: se sapevo la facevo al bar. La sala colazione sembrava improvvisata senza contenitori appositi ed indicazioni. Siamo stati confinati in una saletta dove c'era un vassoio con croissant e del salmone (appoggiato scoperto).

Short trip to the Christmas market to Innsbruck. We liked the connection of the hotel to the public transportation. All 15 minutes by bus to the center. The hotel welcomes its guests with very friendly staff, clean rooms and beautiful atmosphere. Wi-Fi and parking outside the hotel are free. Breakfast does not open wishes. Go to come back.

The Alphotel Innsbruck is probably the worst hotel we've ever stayed at! But we had no choice since we were on a tour package and this was the hotel that Gate1 chose for our itinerary. We weren't the only tour members who did not have a good stay at this hotel. Our tour group had a long day and we were scheduled to arrive late so we were all pretty tired when we arrived. Unfortunately the room we were assigned to didn't even look or feel exceptionally clean and I'm surprised I didn't take photos of the room! Comparing posted photos of the rooms on TA our room looked much older and didn't even have a real chair, but only one of those small round ottomans. And that ottoman was dirty and stained, so we didn't want to sit on that! The bedspread had that ”ick” factor, so we removed it but at least the sheets were clean. Carpet looked grungy so we made sure to wear our slippers and not walk barefoot on it. Regret not taking pictures of the room now. We've stayed at hotels with older or ”tired” decor but they were at least neat and clean, but not at this hotel! Now the ”fun” part was our bathroom door. I was getting ready to take a shower and went into the bathroom, but wanted to use my own soap and toiletries, so I went out of the bathroom and my husband (who was standing in front of the bathroom, looking at the closet or something right across from the bathroom) shut the opaque glass bathroom door. I went back to the bathroom and tried to open the door and it was locked! It was one of those simple privacy type locks where there's usually a pinhole that you can usually press and it'll pop open. Unfortunately, there was no pinhole but a screw so I tried twisting the screw but the door remained locked. Husband tried but it kept turning and he didn't have any tools so he called the front desk and they sent the maintenance guy up. The maintenance guy looked at the door and tried twisting the screw with the same results and said he needed to go get his tools. He returned with his small toolbox and tried several screwdrivers, with no luck. Then he tried using a small drill to remove the screw and still couldn't get the door unlocked. Meanwhile, we were sitting on the bed and watching tv since there was nothing else we could do. I texted our friends who were also traveling in the tour group and assigned to the room right next door to let them know what was happening. And to apologize to them for the loud racket, as the maintenance guy went and got his large power drill and was basically removing the entire door knob and panel. So the guy had to destroy the whole door knob panel because the door lock screw or nut inside the panel was probably stripped and couldn't unlock or open the door; so if I was on the other side of the door I would have been stuck in the bathroom! Other hotel guests across the hall were opening their doors to find out what the loud racket and noises and disturbance was. This whole problem took the poor m