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"We had a lovely stay here, close to all the shops and restaurants. All the staff were friendly and very accommodating as we arrived after reception hours and provided us with a way to check in after hours. We stayed for two nights and all aspects were great. Great value for money . :))"

"Just okay :/ The staff was great and very friendly. However, the hotel quality did not match up with the standard we have seen at other Shangri - La Hotels. The paint on our door was badly peeling and the padded benches in our room were stained. Two of the outlets in our room did not have power. We ordered room service the first night and the rice that was sent was hard a a rock and stuck together. The location was great and the potential is there but this hotel is in need of some upkeep and a standards check. For any other hotel this would not be as big of a concern, but for the price and expectation of a Shangri- La Hotel, we were expecting a bit more."

"Very good hotel for the price. Great location close to everything and the airport. Very clean, lots of coffee tea milk supplied. The only complaint I have is there was no water coming out of she shower"

"Room is clean, but bathroom has a very strong smell of bleach cleaning product unpleasant. 1:Tea ,coffee ,sugar and cookies (amenities) in the room isn’t filling it up ( top up) . The small packet milk in the bar fridge is frozen, drank coffee and tea without milk. 2: Level 4 where we stay had too much noise from traffics. 3: Breakfast is very average, disappointed no congee and No mushrooms. How there serve a bacon , eggs, sausages and baked beans but no mushrooms! 4. A very limited selection of pastry and continental breakfast. 5. The good thing of this hotel is location is very good !"

"View from the room looks really good. It is 1km walking distance to everything including bars restaurants ferry supermarket and public swimming pools. 1 dollar day pass bus is available and there is a stop behind the hotel. But if you do not want to walk for hundreds meters or 1km, the location is not good for you."

"The hotel is a good location walking distance to Bars and restaurants It is very dated and in need of a revamp old lifts We got checked in but was disappointed to Find out that the hotel was under construction and that there was no pool they did provide transport to another hotel but we just went to the public one Fresh towels were provided daily but the bath had not been cleaned or washed out The bathroom is small can’t fit two people in at the same time"

"Late check-in was allowed and a special arrangement for late check-in was made by the duty manager. Appreciated. The location is good, which is next to Cairns train station. Very convenient if you will take the Kuranda train at Cairns train station at 0830. Also, it’s a walkable distance between the hostel and reef fleet terminal. Booked a room for 2. The room was clean and spacious in which a few cabinets were provided. Your own padlock was required if you wanted to lock the cabinets. No Hairdryer was provided as a hostel. There were a small swimming pool, big common area and a big kitchen."

"The location is ideal. Near to everything you need to visit in Cairns, Great Barrier Reef wharf, water park, restaurants, museums. When you have to get up early to meet your tour schedule, location is the key. Very friendly staff. Room is clean with amazing water view. Breakfast buffet offers a wide range of choices. Although in view of the age of the hotel, it has little tears and wears, 4 stars service and comforts are something we are looking for, instead of some fancy golden decoration in the hallway. We definitely will come back when we visit Carins."

"Team was very friendly and helpful. Location is great, you have the esplanade close by as well as all the touristic thing.  We had a great sleep thanks to their very comfy bed and quiet street, bathroom need some upgrading but you still have all the necessities bathtub and all. The pool was close for renovation but the lagoon at the esplanade is well worth the walk. Would definitely go back :)"

"Very grand lobby to start with. Nice hotel in a very handy location. We have a good view overlooking the sea, which is great. Just a short walk to the Night Markets. Woolworths is even closer. The Wildlife Doom is just opposite the road. So everything is so handy."