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We had a late lunch with friends and shared a Newy pizza. It was absolutely delicious! When we placed our order it must have become lost and because our meal was arriving a little later than normal we were given free drinks all around. Both the chef and the waiter were apologetic, helpful and charming. We both would definitely recommend eating here for the delicious food, fantastic service and homely surroundings!

Went for Melbourne cup and while menu wasn’t as advertised I couldn’t fault menu or service. Service was 5 star. Food was awesome! I can’t stop talking about the friendly service though. Service wins every time for me. Would 100% go again without fail.

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A lovely stay as usual. Room is clean, tidy and well presented. Staff are friendly and helpful. Breakfast buffet was plentiful and had a wide selection.

2 days before 3 of us were due to stay at another property in Newcastle, (a 2 bedroom apartment), I was called to say the apartment I had booked (Nouveau on Young) had become unavailable due to the people in it extending their stay. Suffice to say that a heated discussion entailed and even more so when the only alternative they offered was a 1 bedroom apartment with a trundle bed in the lounge room for my 70 year old sister to sleep in, in this so called ”Executive Apartment” in a completely different suburb!! The only recompense the SMUG manager offered was free parking! OR of course the other option of cancelling our booking and getting a refund.... We had booked the other apartment 6 months before our stay as it is very near the Stadium where we were seeing a concert and obviously the whole of Newcastle was booked out by the time it came to 2 days beforehand. This apartment was ok, though not properly cleaned. The bedroom is small, the furniture is old and worn. The verandah not maintained. It certainly isn't big enough for 3 people to stay in comfortably! This company operates a string of properties in Newcastle and I would be wary of receiving any reliability, help, sympathy or recompense regarding your booking.

My evening arrival was greeted by an unmade-up room, a free drink that could not be satisfied with a stout/dark ale or zero alcohol option nor the usual gold level welcome gift. On day 2 the room was serviced - that is a trash bin was emptied. Nothing else. Housekeeping was not seen again. Despite feedback two weeks ago about the rubberised scrambled eggs and poor clearing of dirty tables, nothing has changed. There are no side plates for toast or fruit servings. On the third day, in desperation, i asked for for a different type of egg - fried, poached, anything but overcooked scrambled and was told there would be an extra charge. No thanks, not this time or any time. I won't be back.

I have stayed at The Quest in another location for work and was impressed. I thought I could trust that I would get the same quality accommodation at Newcastle and happy to state that I did. We had a lovely stay for Fathers Day weekend to go to the Knights NRL game and will definitely return. The 2 bedroom apartment had everything we needed and access to a locked up carpark was a bonus. Bed was amazing and very private room. I also had a swim in the pool which was lovely. Thankyou Quest Newcastle

The price was reasonable and the cost performance was perfect. Great location. The room was really big.

Arrived late by train, less than 5 minutes walk from the train station, upgraded to three bedrooms, the family sleeps well each, the front desk can store luggage, check-in and check-out are very convenient